Assistant Store Manager

Black6; Kingston upon Thames; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading homeware retailer is seeking an Assistant Store Manager to support operations and deliver exceptional customer service at their new location in Kingston upon Thames. The successful candidate will have considerable retail experience, excellent interpersonal skills, and a passion for creating memorable customer experiences. Additionally, strong selling and team motivating skills are a must. This is a full-time role with an engaging and positive work environment, offering a range of employee benefits.

Benefits

33 days holiday (including bank holidays)

Day off for your birthday

Health Cash Plan

Employee Assistance Programme

Qualifications

• Experienced retail professional preferably in luxury furniture or homeware.
• Confident communicator with excellent interpersonal skills.
• Natural flair for interior design and merchandising.

Responsibilities

• Assist the Store Manager in operations and team management.
• Deliver exceptional customer service and resolve enquiries.
• Contribute to driving sales performance and implementing strategies.

Skills

Retail experience

Interpersonal skills

Sales techniques

Customer service

Job description

We are currently looking to recruit a full-timeAssistant Store Managerto support our Retail Team, based at our brand-new concession inFenwick Kingston.OKAKingston is ourfourthconcession, following the successful introduction of the brand into the renownedFenwicksDepartment Store inNewcastle.

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and able to thrive. We are looking for an agile and proactive Assistant Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this culture.

Reporting to the Store Manager, you will play a key role in supporting the launch and ongoing success of our Kingston concession, opening in early 2026. You willassistwith all sales, operational and customer experience responsibilities, ensuring the store runs smoothly and delivers consistent excellence. You will support the Store Manager in driving performance, empowering the team, and contributing to a best-in-class shopping experience that surprises and delights our customers.

KEY RESPONSIBILITIES

Store Operations:

• Support the Store Manager in overseeing all operational aspects of the concession, ensuringhigh standardsof presentation, merchandising and stock management in line with OKA brand guidelines.
• Work collaboratively with the host store management and teams tomaintainsmooth operations.
• Assistwith scheduling,maintainingstaffing levels, and supporting team performance

Customer Service:

• Deliver exceptional service andassistwith resolving customer enquiries professionally and efficiently.
• Lead by example on the shop floor, promoting OKA’s values and ensuring every customer receives a memorable experience.
• Supportclientelingefforts to build strong, personalised customer relationships.
• Uphold and represent OKA brand standards at all timeswithin the concession.
• Ensure the store environment consistently reflects the quality,creativityand personality of the OKA brand.

Sales and Commercial Focus:

• Proactively contribute to driving sales performance and analysing concession results.
• Assistwith implementing sales strategies to maximise revenue.
• Support promotional activities, in-storeeventsand product launches in collaboration with OKA retail and marketing teams.

People and Culture:

• Assistin recruiting,onboardingand training concession staff to ensure strong product knowledge and confident customer engagement.
• Help motivate and develop the team to meet sales targets and KPIs.
• Support the Store Manager in fostering a positive, inclusive team culture aligned with OKA’s values.

OUR VALUES

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints
• Be In It Together - approachable, personable, committed to shared success
• Think Big - creative, innovative, solutions orientated
• Own It - curious, persistent, drives results
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

• Experienced retailprofessionalwith proventrack record, ideally gained within a luxury furniture or homeware retail environment
• Confident communicator with excellent interpersonal skills
• Natural flair for interiordesign,stylingand store merchandising
• Experience and enthusiasm for high-end retail environments
• Extensive selling skills and the ability to motivate others
• Flexible approach to working hours as the sector demands
• Tenacious,hardworkingand reliable
• A creative, problem-solvingspirit
• Passion for theOKAbrand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holidayentitlement),plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plusa suite ofadditionalemployee benefits includingCompanypensionscheme,lifeassurancecover, free eye tests,cycle to work scheme,interest free travelloans,social events,onlinewellbeing centreand more.

If successful you will become part of the OKA family, a fast-paced and dynamic business.If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 14stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.