London Multi-Site Café Operations Leader

Dishoom Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hospitality firm in London seeks a hospitality leader to oversee multiple cafes and support General Managers. The ideal candidate will have a solid background in operations management in a hospitality setting, focusing on team development and guest experience. Key responsibilities include coaching managers, ensuring operational excellence, and driving performance metrics. This role offers an inclusive culture with significant growth potential and a range of well-being support for employees.

Benefits

Private Healthcare

Enhanced family leave

Dining discounts

Financial health support

Fitness sessions

Cultural trip to Bombay

Qualifications

• Proven experience leading large site operations as an Area Manager or Operations Director.
• Track record of developing high-performing leaders and teams.
• Ability to deliver business strategies and improve performance across key metrics.

Responsibilities

• Coach General Managers to create memorable guest experiences.
• Partner with management for commercial success and operational excellence.
• Drive performance across KPIs including guest feedback and standards.
• Support cafes, ensuring they run brilliantly and align with company values.

Skills

Leadership

Commercial Insight

People Management

Operational Knowledge

Education

Experience in Hospitality Management

Job description

A leading hospitality firm in London seeks a hospitality leader to oversee multiple cafes and support General Managers. The ideal candidate will have a solid background in operations management in a hospitality setting, focusing on team development and guest experience. Key responsibilities include coaching managers, ensuring operational excellence, and driving performance metrics. This role offers an inclusive culture with significant growth potential and a range of well-being support for employees.