Store Assistant

Wolverine World Wide Inc.; United Kingdom; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A global footwear retailer in the United Kingdom seeks enthusiastic team members who are eager to provide exceptional customer service and contribute to an outstanding shopping experience. Responsibilities include maintaining store standards, achieving performance targets, and fostering customer loyalty. The ideal candidates will have strong communication skills, a positive attitude, and a willingness to learn about our products. You will enjoy benefits like a generous clothing allowance and excellent training opportunities.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all Sweaty Betty merchandise

25 days holiday (pro-rated if part-time)

Refer a Friend bonus scheme

Season Ticket Loan

Health Cash Plan benefit

Qualifications

• Flexible schedule including weekends and holidays.
• Preferred but not required retail sales experience.
• Enthusiasm to learn and share product knowledge.

Responsibilities

• Provide exceptional customer service.
• Meet performance targets.
• Maintain store standards and assist with inventory management.

Skills

Customer service

Communication skills

Positive attitude

Retail experience

Product knowledge

Ability to work under pressure

Education

High School diploma or equivalent

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine World wide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

Our team members are the beating heart of all our stores across the world, bringing their contagious passion to work every day, and going above and beyond to ensure an amazing experience for every customer they meet. From the moment they enter the store to when they leave, you will be responsible for making sure our customers have an exceptional experience. Whether that’s helping them pick a new pair of shoes, or helping them style an outfit, your core responsibility is to ensure our consumers enjoy their time with us in store.

Key Responsibilities

• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.

• Achieving targets and performance metrics.

• Interact with our wonderful customers and educate them on our product, striving to build rapport and lasting relationships.

• Store Standards - maintaining store standards, front and back, including visual merchandising, managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.

• Be responsible for cash management and adhere to all policy and procedures for security & health & safety and stock accuracy standards.

• Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data.

Knowledge, Skills and Abilities Required

• Flexible schedule and availability to work weekends and holidays

• Retail sales experience is preferred, but not required

• Passion for our brands and brand lifestyles

• Excellent communication skills

• A positive and professional attitude

• Enthusiasm to learn and to share your product knowledge

• Ability to work well under pressure in a fast-paced, sales-driven atmosphere

US Candidates Only

• Performing duties consistent with the Company’s AAP/EEO goals and policies

• High School diploma or equivalent

Working Conditions

• Retail environment

The Extras

• Generous clothing allowance

• Excellent training & development opportunities

• Quarterly bonuses

• 60% off all Sweaty Betty merchandise

• 25 days holiday (pro-rated if working part-time)

• Refer a Friend bonus scheme

• Season Ticket Loan

• Access to Retail Trust - advice & support tool

• Dedicated budget to attend fitness classes (per store)

• Access to Sample sales

• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)

• Enhanced Family Leave policy

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners."

We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.