Deputy Manager

Jollyes; Newcastle upon Tyne; On-site; GBP 26,000 - GBP 29,000; Full time

Job summary

A well-known UK pet retailer is seeking a Deputy Manager for their Newcastle store. This role involves supporting the Store Manager in daily store operations, team leadership, and ensuring top-notch customer service. The ideal candidate should have previous retail management experience, a strong passion for pets, and excellent communication skills. This full-time position offers a competitive salary between £26,000 and £28,500, with bonus potential, and a comprehensive benefits package including discounts and personal development opportunities.

Benefits

Competitive salary

Bonus potential

Financial wellbeing package

Colleague discounts

Health and wellbeing support

Workplace pension

Extra time off

Enhanced family leave

Recognition and rewards

Learning and development opportunities

Qualifications

• Experience in retail management, preferably with responsibility for a team.
• Ability to deliver exceptional customer service and create a welcoming environment.
• Willingness to train on pet care and product knowledge.

Responsibilities

• Support the Store Manager in daily operations and manage the store in their absence.
• Lead and create a positive work culture for the team.
• Ensure exceptional customer experience and high standards of pet care.

Skills

Passion for pets and people

Retail management experience

Team player and effective communicator

Proven track record in business performance

Commercial awareness and planning skills

UK driving licence and own transport

Job description

Deputy Manager – Newcastle

Salary £26,000 - £28,500 p.a. + bonus potential of £1-5k p.a* supporting the Store Manager in daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Newcastle store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times Best Places to Work list and accredited by the Pet Sustainability Coalitionb> in 2024.

Benefits

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail‑wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• Competitive salary of £26,000 - £28,500 p.a., plus annual bonus potential of £1-5k p.a*, *subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

Role – Deputy Manager

• Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
• Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).
• Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

Skills

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, where you have deputised for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high performing and highly engaged teams.
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware and have a proactive approach with great planning and organisation skills.
• As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence.
• Full time, permanent position – 40 hours per week working 5 days out of 7.

About Jollyes Pets

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets people and the planet too!

To Apply

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!