Patient Systems Support Desk Operator

Transformationunitgm; Harrogate; On-site; GBP 27,000 - GBP 31,000; Full time

Job summary

A healthcare organization in Harrogate is looking for a Patient System Service Desk Operator to provide first line support for electronic patient systems. This role is essential for delivering high-quality patient care and entails a full-time commitment of 37.5 hours per week. Suitable candidates should possess strong communication skills, attention to detail, and IT knowledge, with relevant training offered. A diploma level education and understanding of ITIL processes are preferred, along with a customer-focused approach.

Qualifications

• Understanding of ITIL process and procedure.
• Knowledge of electronic patient record systems.
• Ability to analyze and resolve issues such as system errors.

Responsibilities

• Provide first line support for patient systems service users.
• Deliver specialist knowledge to support system users.
• Enhance customer service to end users at the Trust.

Skills

Excellent communication skills

Attention to detail

IT skills

Education

Educated to diploma level or equivalent

Service Desk qualifications or training

Tools

Helpdesk software

Remote control support software

Electronic patient record systems

Job description

A healthcare organization in Harrogate is looking for a Patient System Service Desk Operator to provide first line support for electronic patient systems. This role is essential for delivering high-quality patient care and entails a full-time commitment of 37.5 hours per week. Suitable candidates should possess strong communication skills, attention to detail, and IT knowledge, with relevant training offered. A diploma level education and understanding of ITIL processes are preferred, along with a customer-focused approach.