Soft Services Manager

Make UK; Greater London; On-site; GBP 55,000 - GBP 58,000; Full time

Job summary

A leading UK organization is seeking a Soft Services Manager to oversee essential services at their Greenwich site. This role involves managing security, cleaning, catering, waste management, and ensuring compliance with health and safety regulations. Candidates should have a background in facilities management, experience with contracts and suppliers, and strong organizational skills. Join a collaborative team dedicated to providing a safe and welcoming environment, offering a salary of £55,000-£58,000 plus bonus and benefits.

Benefits

Bonus

Exceptional benefits

Qualifications

• Experience managing contracts and external suppliers is necessary.
• Strong organizational and communication skills are crucial.
• Experience in a fast-paced operational or manufacturing environment is preferred.

Responsibilities

• Lead and coordinate all soft services to ensure smooth operations.
• Manage contracts and suppliers, addressing issues proactively.
• Oversee budgets and ensure cost-effective delivery of services.

Skills

Organizational skills

Communication skills

Contract management

Facilities management

Education

Soft Services or Facilities Management qualification

IOSH or equivalent Health & Safety qualification

Job description

Salary Soft Services Manager – Greenwich – £55-£58,000 + Bonus + Ex. Benefits – Permanent

We are looking for a Soft Services Manager who values respect, collaboration and inclusion, and is passionate about creating a safe, welcoming, and well‑run site. In this visible, collaborative role, you’ll coordinate and manage essential services including security, cleaning, catering, waste management, access control, CCTV, and document handling while line managing on‑site support staff and working closely with colleagues and external partners to ensure services are delivered safely and consistently.

Responsibilities

Lead and coordinate all soft services, including security, cleaning, catering, waste management and access control, ensuring the site runs smoothly and safely.

Manage contracts and suppliers, monitoring performance, addressing issues, and driving continuous improvement.

Line manage Reception and Handyperson staff, supporting and developing them in a positive, inclusive environment.

Ensure all services comply with health, safety and statutory requirements.

Oversee budgets and purchase orders, ensuring cost‑effective delivery of services.

Act as the main point of contact for colleagues, contractors and visitors, building strong relationships.

Manage day‑to‑day site operations, reactive requests and event support.

Monitor performance, provide clear reports and implement improvements to enhance service quality.

Requirements

We welcome applicants from a wide range of backgrounds and experiences. You may bring:

• A Soft Services or Facilities Management qualification, or equivalent practical experience
• Experience managing contracts and external suppliers
• Strong organisational and communication skills
• Experience working in a fast‑paced operational, production or manufacturing environment
• Exposure to small works, refurbishments or minor fit‑out projects
• An IOSH or equivalent Health & Safety qualification

Apply If this position interests you, and you would like to learn more or explore other available jobs that could also match your skill set, please apply today or email [e-mail]