Veterinary Receptionist

Kernow Vet Group; Usk; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

A veterinary practice in the United Kingdom is seeking a part-time reception staff member to join their dedicated team. Responsibilities include greeting clients, managing appointment schedules, processing payments, and promoting veterinary services. Ideal candidates should possess strong customer service skills and a professional demeanor. The position offers 22 hours of work per week, with additional benefits like annual leave and employee well-being initiatives.

Benefits

6.6 weeks annual leave

Additional leave for birthdays

Enhanced family-friendly policies

Cycle to work scheme

Employee well-being initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Enthusiastic and reliable individual needed for client interaction.
• Experience in a veterinary or customer-facing role advantageous.

Responsibilities

• Greet customers and handle inquiries professionally.
• Manage scheduling of appointments.
• Process payments and maintain the reception area.
• Promote veterinary services and manage daily cash-up.

Skills

Customer service

Professional communication

Appointment scheduling

Job description

Here at Usk Veterinary Centre, we are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential.This role is based across both our Usk and Caerleon surgeries.

Responsibilities

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.
• Process payments, including PDQ machine usage, and allocate them on the system.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.

Be part of delivering veterinary excellence

We are a two-site, small animal practice in the heart of Monmouthshire, and our branch surgery is within a ten-minute drive away. Our Practice is set a stone's throw away from the Monmouthshire River, which our staff and their dogs enjoy at lunchtime. We are a five-minute walking distance from Usk Town and situated within the Brecon Beacons. The area offers an abundance for you to do in your downtime away from work. Cardiff and Bristol are both within a 45-minute drive.

We have our laboratory for in-house use, a DR X-ray machine with SignalPet Use, a dental X-ray and a separate Dental theatre along with our prep rooms and main Theatre, an Ultrasound machine, endoscopy and Walk-In Kennels.

Working as part of a team of 10 reception staff, alongside 7 Vets and 9 Nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.

Working pattern

This is a part-time role working 22 hours per week, working one full day shift and two 1 pm - 7 pm shifts per week. Along with a share in the Saturday morning rota.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee well-being
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Usk Veterinary Centre

Usk Veterinary Centre, Porth-y-Carne Street, Usk, NP15 1RZ, United Kingdom