Veterinary Receptionist

Kernow Vet Group; Caernarfon; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A veterinary clinic in Caernarfon seeks a part-time team member with excellent communication skills and a proactive attitude. This role involves providing outstanding customer service, managing appointments, and collaborating with colleagues to ensure pets and owners have a positive experience. Located in an outdoor enthusiast's haven, this role offers competitive pay and generous leave, including extra days for birthdays and enhanced family-friendly policies.

Benefits

6.6 weeks annual leave

Birthday leave addition

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounted staff pet care

Qualifications

• Ability to collaborate with clients and clinical staff.
• Warm and welcoming customer service approach.
• Experience in managing appointments and inquiries.

Responsibilities

• Provide exceptional customer service to clients and pets.
• Schedule appointments and manage the clinic’s diary.
• Handle inquiries via phone and email.

Skills

Excellent communication skills

Positive attitude

Teamwork

Job description

Cibyn Veterinary Clinic, Caernarfon, Caernarfon, Wales

We're seeking an individual with excellent communication skills, a positive and proactive attitude, and a passion for teamwork. The ideal candidate will thrive in an environment where colleagues value and support one another, while ensuring a great experience for both pets and their owners.

• Collaborating with clients and clinical staff to deliver exceptional customer service.
• Greeting clients and pets with a warm and welcoming approach.
• Scheduling appointments and managing the diary.
• Handling phone and email inquiries.
• Processing payments for services and products.
• Managing cash and performing end-of-day banking.

Join a practice you are proud to be a part of

Cibyn Veterinary Clinic is a purpose-built, single-site small animal practice. Our team includes 7 first opinion vets who balance consulting and operating duties, supported and encouraged to pursue their clinical interests. We have a Medicine certificate holder, vets working towards ECC and Exotics certificates, and on-site referral ophthalmology with 3 AVP Ophthalmologists. Our nursing team consists of 8 qualified RVNs, supported by a dedicated team of ACAs and receptionists. We proudly manage our own out-of-hours work on-site.

Location and Lifestyle

Located in the charming walled town of Caernarfon, nestled between the Eryri (Snowdonia) mountains and the stunning beaches of Anglesey and the Llyn Peninsula, our area is perfect for outdoor enthusiasts. Enjoy activities such as mountain running, lake and sea swimming (even in winter!), and beach walks with friends. We ensure our team has ample time off to enjoy the beautiful surroundings. Conveniently, we are 1.5 hours by road to Manchester or Liverpool and 30 minutes to Holyhead for ferries to Ireland.

• 16 hours per week

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Cibyn Veterinary Clinic, Caernarfon

Llanberis Road, Caernarfon, LL55 2BD, United Kingdom