Senior Retail Sales

Emmy London; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A luxury retail boutique in Greater London is seeking an enthusiastic Senior Retail Sales person to join its team. This role focuses on delivering exceptional client service and achieving sales goals. Candidates should have over 4 years of experience in retail sales, particularly within luxury consumer goods, and a passion for creativity and fashion. The position involves managing VIP & loyalty programs and providing styling advice, requiring strong communication and organizational skills.

Qualifications

• 4+ years of Retail Sales experience in a luxury consumer goods environment.
• Ability to develop strong and lasting relationships with clients.
• Strong drive for business results and passion for the brand.

Responsibilities

• Achieve individual and team sales targets.
• Maintain a client-focused environment to provide exceptional service.
• Manage VIP & loyalty programs and assist clients with styling advice.

Skills

Customer service

Sales expertise

Strong communication skills

Organisational skills

Creativity

Job description

We are looking for an enthusiastic Senior Retail Sales person to join our boutique team in Marylebone, London.

Responsible for delivering high quality client service, achieving sales goals within

Duties include but are not limited to:

• Achieve and exceed individual and team sales targets.
• Commitment to the customers, colleagues and our brand.
• Maintain a strong drive for results and a positive, team first attitude at all times.
• Ensure a welcoming client focused environment, which includes offering best service, in person, over the phone, via video and through e-mail.
• Run sales consultations through video applications e.g. Facetime / Google (virtual appointments).
• Demonstrate exceptional product knowledge, engage clients through the craftsmanship and narratives of products.
• Develop a dynamic local and international client book.
• Own and develop our VIP & loyalty programs.
• Help clients with styling advice.
• Work closely and develop our referral partnerships.
• Manage customer service as a first level of escalation.
• Assist in preparing, packing, and wrapping merchandise upon request.
• Participate in all inventory counts and protect the assets of the boutique through understanding and complying with operating procedures.

Desired Experience

• 4+ years of Retail Sales experience in a luxury consumer goods environment.
• Ability to develop strong and lasting relationships with people through strong communication, organisation and follow-through skills.
• Strong drive for business results with a passion for creativity, fashion and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc.).
• Read, count and write to accurately complete all business and client-related transactions.
• Ability to prioritise tasks and manage time in a fast-paced environment.
• Manage the shift and holiday rota and participate in assigned shifts with reasonable flexibility, including evenings, weekends, and holidays as scheduled.
• Ability to operate all equipment necessary to perform the job (answering phones, POS, using computers, and all other office equipment).
• Can stand for extended periods, move/handle boxes and bags.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

This role would suit someone that wants to develop a consultative retail role, beyond transactional sales. Someone that wants to join a small established business and to actively participate in the growth of the business and brand.