Supporter Experience Officer

play TRELOTTERY; Alton; On-site; GBP 27,000 - GBP 28,000; Full time

Job summary

A charitable organization in Alton is seeking a motivated Supporter Experience Officer. The role involves managing supporter data, delivering personalized communications, and supporting fundraising efforts. Ideal candidates will have experience with CRM systems and a passion for the organization's mission. Full and term-time contracts available. Competitive salary offered with additional benefits.

Benefits

Life insurance & Critical Illness Cover

Group Personal Pension

Occupational Health schemes

Free parking

Qualifications

• Experience working with supporter databases.
• Strong attention to detail and enthusiasm for data.
• A genuine passion for Treloar’s mission and values.

Responsibilities

• Manage supporter data and segmentation for mailings and campaigns.
• Deliver personalised thank-you messages and donor communications.
• Support donor retention by monitoring giving patterns.
• Develop supporter journeys and automated touchpoints.
• Contribute to events and fundraising campaigns.

Skills

CRM experience

Microsoft Office Suite

Attention to detail

Ability to manage workload

Collaborative approach

Education

Good level of standard education including Maths and English

Job description

Full year or Term-time contract considered

Treloar’s is a charity that provides outstanding education, therapy and care to physically disabled young people, and empowers them to live more independent and fulfilling lives. Our work is only possible thanks to the incredible generosity and loyalty of our supporters – and that’s where you come in.

We’re looking for a motivated and detail-focused Supporter Experience Officer to help deliver an exceptional experience for our donors and event supporters. You’ll play a key role in ensuring our supporter data is accurate and meaningful, enabling us to communicate in a personal, timely, and inspiring way.

Working closely with the wider fundraising team, you’ll help develop creative and engaging supporter journeys, automate processes, and develop lasting relationships with the people who make our work possible.

What you’ll do:

• Manage supporter data and segmentation for mailings, e-newsletters, and campaigns
• Deliver timely, personalised thank‑you messages and donor communications
• Support donor retention by monitoring giving patterns and engaging lapsed supporters
• Develop supporter journeys and automated touchpoints across email and CRM
• Help ensure every donor feels valued and connected to Treloar’s mission
• Contribute to events and fundraising campaigns, occasionally outside office hours

£27,532 per annum (Term‑time only contract — pro rata for part-time, based on 42 hours)

£27,507 per annum (Full-year contract — pro rata for part-time, based on 36.5 hours)

We’re looking for someone who:

• Experience working with supporter databases (CRM experience ideal)
• Good level of standard education including Maths and English
• Proficient in using Microsoft Office Suite
• Strong attention to detail and an enthusiasm for using data
• The ability to plan, prioritise, and manage a varied workload
• A friendly, collaborative, and proactive approach
• A genuine passion for Treloar’s mission and values

At Treloar’s, you’ll be part of a passionate team making a real difference in young people’s lives. You’ll enjoy:

• A supportive and inclusive working environment
• The chance to be part of a purpose-driven organisation with a real sense of community
• Life insurance & Critical Illness Cover
• Group Personal Pension & Occupational Health schemes
• Free parking & many other benefits

How to apply?

To apply, please complete our online application form, alternatively please call our Recruitment Team on 01420 547400, ext. 3574 to discuss further.

Interview date:

W/C 15th December 2025

Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.