Supporter Care Officer

Brain Tumour Research Limited; Milton Keynes; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience.

You will:

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
• Support all new Individual Giving and Supporter Care activities
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert.

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.