Broker Operations & QA Specialist

AXA Insurance Plc; Bolton; Hybrid; GBP 26,000; Full time

Job summary

A major insurance provider is seeking an Agency Team Member in Bolton, England. The role includes processing broker appointments, maintaining quality control, and building relationships with customers. Candidates should have excellent communication skills and experience in administration. The position offers a competitive salary up to £25,600, performance bonuses, and solid benefits such as a contributory pension scheme and private medical cover. This role promotes a hybrid working model, balancing time between home and office.

Benefits

Competitive annual salary

Annual company and performance-based bonus

Contributory pension scheme

Life Assurance

Private medical cover

25 days annual leave plus Bank Holidays

Opportunity to buy/sell additional leave

Wellbeing services

Employee discounts

Qualifications

• Excellent written and oral communication skills engaging with business and brokers.
• Proven experience in a professional service’s administrative role.
• Ability to work autonomously and collaboratively within a team.
• Strong organizational and time management abilities.
• Strong attention to detail; quality checking work.
• Good knowledge of Microsoft and commonly used software.

Responsibilities

• Processing new broker appointments and maintaining records.
• Performing quality and audit checks.
• Managing workflow in line with broker processes.
• Building relationships with internal and external customers.
• Contributing to broker key priorities.

Skills

Excellent written and oral communication skills

Proven experience in professional service administration

Strong organizational and time management abilities

Strong attention to detail

Knowledge of Microsoft Office Suite

Job description

A major insurance provider is seeking an Agency Team Member in Bolton, England. The role includes processing broker appointments, maintaining quality control, and building relationships with customers. Candidates should have excellent communication skills and experience in administration. The position offers a competitive salary up to £25,600, performance bonuses, and solid benefits such as a contributory pension scheme and private medical cover. This role promotes a hybrid working model, balancing time between home and office.