Trainee Claims Assessor

Unum; Dorking; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading employee benefits provider in Dorking is seeking a Trainee Claims Assessor to manage and assess claims, ensuring empathetic communication with clients. This role involves receiving full training and working closely with colleagues, making it ideal for those looking to launch a meaningful career in claims assessment. Successful candidates will exhibit strong analytical and communication skills, along with a customer-focused mindset. Benefits include generous bonuses, insurance, and wellness support options.

Benefits

Generous Bonus

Pension scheme

Life, medical and income Insurance

Access to remote GP

Nutrition coaching

Unlimited mental health support

27 days holiday with option to buy/sell holiday

Qualifications

• Able to investigate, spot patterns, and think critically.
• Confident in both written and verbal communication.
• Comfortable managing varied workloads in a fast-paced environment.
• Able to handle sensitive situations with care and discretion.

Responsibilities

• Manage and assess claims using medical and policy knowledge.
• Deliver clear, empathetic updates to customers throughout the claims process.
• Work closely with colleagues across the Claims department while managing your own caseload.
• Build strong relationships with clients and stakeholders.

Skills

Critical thinking

Strong communication skills

Customer-focused mindset

Organisational skills

Empathy

Education

Background in case management, insurance, banking or investigation

Job description

Trainee Claims Assessor page is loaded## Trainee Claims Assessorlocations: Dorking, Surrey, UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 28, 2026 (23 days left to apply)job requisition id: 834523Job Posting End Date: February 27We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.## **The role**We are looking for Trainee Claims Assessors to join us here at Unum. You will play a key part in delivering financial security and support to individuals and families when they need it most. You will be provided with full training and ongoing support to help you succeed in the role. If you’re looking to start a meaningful career where you can make a real difference, this could be the opportunity for you.What you’ll be doing:* **Assessing Claims:** Learn to manage and assess claims using medical and policy knowledge.* **Customer Communication:** Deliver clear, empathetic updates to customers throughout the claims process.* **Team Collaboration:** Work closely with colleagues across the Claims department while also managing your own caseload.* **Service Excellence:** Build strong relationships with clients and stakeholders, always putting the customer first.We’re seeking individuals who are:* **Curious and Analytical:** Able to investigate, spot patterns, and think critically.* **Strong Communicators:** Confident in both written and verbal communication, with a customer-focused mindset.* **Organised and Resilient:** Comfortable managing varied workloads in a fast-paced environment.* **Empathetic and Professional:** Able to handle sensitive situations with care and discretion.The ideal candidate will have a similar background in case management, insurance, banking or investigation work. Additionally, similar qualifications or experience in law, psychology, nursing or a related field have proved successful.The successful Trainee Claims Assessor can expect:* Full training* Generous Bonus* Pension scheme* Life, medical and income Insurance* Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion* 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)* Salary sacrifice electric car scheme with free on site electric chargers.From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.We hire candidates for this position throughout the year, with planned start dates in June and November. Whilst these are our main intake periods, we welcome applications year round. We often begin recruitment two months prior to a planned start date.#LI-Hybrid#LI-AM1At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.We’ve built a supportive, where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]:Unum UK# At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.# Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services.# Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.# Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request .