Customer Success Manager

TechSee; Greater London; On-site; GBP 65,000 - GBP 85,000; Full time

Job summary

A leading Visual AI company in Greater London is seeking a Customer Success Manager to manage strategic customer relationships. You will oversee contracts, drive customer adoption, resolve technical challenges, and analyze usage data to enhance satisfaction. The ideal candidate will have 4+ years of SaaS experience and a Bachelor's degree. This position offers an opportunity to partner across various teams to deliver exceptional customer experiences.

Benefits

Competitive compensation

Supportive team culture

Autonomy in execution

Qualifications

• 4+ years of related experience in enterprise SaaS, preferably in digital CX.
• Experience managing enterprise customer relationships in various sectors.
• Ability to manage time effectively across multiple customers.

Responsibilities

• Manage all aspects of customer relationships, including implementations and adoption.
• Address customer challenges, resolve technical issues, and provide guidance.
• Collaborate with Sales and Product teams for smooth implementations.

Skills

Customer relationship management

Technical guidance

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in computer science or social sciences

Job description

About TechSee: TechSee is a category-defining SaaS leader disrupting the Customer Experience (CX) landscape with Visual AI. We were the first to bring remote visual support to the mass market and continue to lead the industry with 8 patents in AI and Augmented Reality.

Our platform fuses Spatial AI, Visual AI, Physical AI, LLMs, and AR to create "Multi-Sensory" Generative AI that can see, hear, and guide users in real-time. We empower the world’s biggest brands - including Vodafone, Orange, Hitachi, and the Fortune 500 - to deliver elite-level support and field service at a fraction of the cost.

Backed by powerhouse investors like Salesforce Ventures, Telus, and Scale Ventures, TechSee is in a period of rapid global hyper-growth. We aren’t just improving customer service, we are fundamentally changing how humans and machines interact to solve problems.

Join us in shaping the future of AI-driven technology!

The Opportunity

The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy.

The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements.

The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings.

Key Responsibilities

• Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy.
• Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes.
• Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance.
• Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value.
• Collaborate with the Account Manager to secure renewals and explore expansion opportunities.

Implementation & Training

• Lead the deployment of TechSee’s SaaS solutions, ensuring seamless onboarding and adoption.
• Conduct training sessions to empower customers with effective product utilization.
• Establish internal and client-facing communication plans to drive progress and update stakeholders.

Technical Expertise & Optimization

• Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities.
• Suggest upgrades, additional features, and best practices to enhance customer experience.
• Provide technical guidance on product adoption, integrations, and troubleshooting.
• Collaborate with Product leadership to enhance TechSee’s offerings based on real-world usage.

Communication & Collaboration

• Build strong relationships with customers at all levels, fostering long-term partnerships.
• Partner with Sales and Product teams to ensure smooth solution implementations.
• Establish a regular meeting cadence with stakeholders to maintain alignment and drive success.

Qualifications

• 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain.
• Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention.
• Bachelor's degree in computer science, social sciences, or equivalent experience.
• Experience in managing one’s own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment; Western Europe is preferred.
• Works effectively with sales executives, providing subject matter expertise to support opportunities.
• Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage
• Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure.
• Strong team player with an adaptable, analytical mindset and attention to detail.
• Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement.
• Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable.

Why Work With Us?

• Beyond SaaS: TechSee isn’t building just another tool: we are defining a new category in Visual AI to help solve the most complex and expensive problems organizations grapple with and traditional AI cannot handle. We hold 8 patents and take a unique visual approach to everything we do. You will represent a solution that solves real-world challenges for the world’s leading brands.
• AI Innovation With a Purpose: You will be joining a team who have proven results deploying Practical AI at scale and will be at the heart of the Generative AI evolution. You will work with Fortune 2000 leaders, implementing AI strategies that deliver tangible ROI: a top priority for organizations across every industry in 2026.
• Meaningful Growth & Real Impact: We are a global team who believe that every voice matters. We foster an environment of open communication, teamwork, and collaboration, celebrating individual and team achievements and promoting and growing our employees as their careers progress.
• Autonomy & Bold Execution: We value individuals who are proactive and results-oriented. We will provide you the tools and support you need to succeed and give you the agency to achieve your goals. We prioritize internal growth and celebration high-quality execution and the results that execution delivers.
• A Global Culture: We are a global culture and embrace the collaborative dynamic that results from our diversity. We believe in “one for all” when we approach our work and work hard to maintain a supportive, local team feel - even across continents and time zones.
• Comprehensive Support: We offer competitive compensation, ensuring our people are well-supported.