Homestay Coordinator

EF Education First Gruppe; Oxford; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading international education organization in Oxford is seeking a Homestay Coordinator. The role involves connecting with host families, assessing their homes, and ensuring a smooth process for placing international students in welcoming environments. Candidates should have strong customer service skills, excellent communication abilities, and a flexible approach to working hours. The position emphasizes creating enriching experiences for students and host families alike while maintaining compliance and safety standards.

Benefits

International work environment

Career enhancement opportunities

Encouragement of innovation

Qualifications

• Flexible approach to working hours and duties.
• Legally able to work in the UK.
• Ability to remain calm under pressure.

Responsibilities

• Visit and assess homestay providers and ensure compliance.
• Proactively contact host families to build relationships.
• Maintain accommodation records in the database.
• Ensure sufficient homestay beds are available during peak season.

Skills

Customer service orientation

Excellent communication

Attention to detail

Positive attitude

Flexibility

Tools

Microsoft Office

CRMs

Job description

Overview

EF Oxford International Language Campus is seeking a Homestay Coordinator to help grow and support our homestay/host family community.

In this role, you’ll be connecting with local families, by visiting & assessing new host family’s homes, and often by phone, to encourage them to join our network, while also placing international students in welcoming homes. The focus is on creating safe, supportive and culturally enriching experiences that benefit both students and host families.

Responsibilities

• Visiting and assessing homestay providers and completing paperwork (a strong focus on compliance)
• Attend local events or organize info sessions at community centres to present the benefits of hosting international students
• Proactively contact prospective host families by phone to introduce EF, build relationships, and encourage them to join our homestay network
• Preparing written information to be given to prospective and current homestay providers
• Working with our homestay providers to find suitable accommodation for our language students while they study with us in the UK
• Processing & maintaining homestay accommodation records using EF’s own accommodation database
• Providing pre-departure accommodation information to providers about arriving students
• Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations
• Respond quickly to host-student mismatch situations and help arrange emergency placements when needed
• Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing students
• Support students and providers with move and transfer requests when necessary
• Strive to improve the quality of our homestay provision

Requirements

• Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
• Familiar with Microsoft Office and CRMs (desirable)
• Highly motivated, energetic, positive
• Customer service oriented, friendly & approachable manner
• Able to remain calm under pressure & to diffuse potentially difficult situations
• Sensitive to needs of international students living away from home
• Excellent communicator with students, colleagues, and external clients
• Attention to detail, organised & thorough
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

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