Distribution Technician

South East Water Limited; Aldershot; On-site; GBP 31,000 - GBP 40,000; Full time

Job summary

A leading water utility company in the UK is seeking a dedicated individual to manage the mains network and provide vital technical support to customers. This hands-on role involves supervising contractors, performing essential operations, and ensuring the integrity of the water supply. Ideal candidates should possess strong customer service skills and a clean driving license, with flexibility for a rotating shift pattern. Join us to build a meaningful career in ensuring sustainable water for the community.

Benefits

Stakeholder pension scheme with up to 10% employer contribution

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Health cash plan

Qualifications

• A full, clean manual driving licence.
• Strong customer service skills are essential.
• Experience in handling customer complaints.

Responsibilities

• Manage the mains network and provide technical support.
• Supervise contractors and perform essential network operations.
• Be the primary contact for customer requests regarding water supply.

Skills

Customer Service Skills

Numeracy and literacy

IT systems confidence

Education

Secondary education

Job description

**Summary:** This isn't just a job; it's a career path. In this hands-on role, you'll gain skills for life, solve complex problems, and be supported by our on the job training program. Your core role is to manage our mains network and provide vital face to face technical support to our customers, ensuring they get wholesome water 24/7. This role is all about ensuring the integrity of our water supply system and being the main technical face for our customers. You'll manage critical network operations like mains shutdowns, supervise contractors, and use your expertise to resolve customer water supply issues directly. We invest in our people, providing the training and development you need to build skills for life and move forward in your career# **Main Responsibilities:*** Day to day work is focused on keeping the network flowing and supporting our customers.* Plan and prioritise your allocated work to make sure customer appointments are met.* Perform essential network operations, such as mains shutdowns, completing all necessary risk assessments and interruption reports.* Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines.* Accurately collect and record asset data and details of completed work, using systems like NOMAD & GIS.* Supervise contractors working on the distribution network, which includes creating work order requests and conducting site safety audits.* Be the primary point of contact to respond to customer requests regarding water supply and liaise with housing developers for new water supply connections.# **What you'll need:*** A full, clean manual driving licence.* A good standard of secondary education, showing good numeracy and literacy skills.* Strong Customer Service Skills.* The ability to work effectively alone with minimal supervision, often outdoors in all weather conditions.* Confident in using IT systems, data entry, and understanding of work management systems.* Experience in handling customer complaints or queries# ****The Work Pattern****We operate on a rotating shift pattern, giving you full visibility of your schedule well in advance. Our standard Monday to Friday shifts include:* **Early**: 07:00 am – 15:00 pm* **Day**: 08:00 am – 16:00 pm* **Mid**: 09:00 am – 17:00 pm* **Late**: 11:00 am – 19:00 pmYou will also work Saturdays (07:00 am – 14:30 pm) on a scheduled basis.# **Standby & Extra Earnings**Once you are fully trained and confident in the role, you’ll join our out-of-hours standby rota. This ensures our customers/operations are supported around the clock and offers you a significant dip in the "extra pay" pot:* **Standby Allowance:** Average of £1,800 per annum.* **Call-Out Pay**: Additional overtime rates apply if you are called out during your standby shift. **We want to be the water company people want to be supplied by and want to work for.** We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.**Benefits package:*** Excellent Stakeholder pension scheme, up to 10% employer contribution.* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.* Flexible annual leave policy to buy or sell holiday leave.* Paid volunteering days.* Cycle to work scheme.* Health cash plan.* Life assurance.* Wellbeing related benefits.* To apply for this position, please submit your CV on our career’s website.* It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.* Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. **If this sounds like the opportunity you’ve been looking for, apply now!**South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.**Compensation package:**£31,337 to £39,533 depending on experience + company van + standby### Join our team:Be you, belong and valued. Grow a career with a meaningful purpose.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Grow a career with a meaningful purpose. • Come to work to be safe, valued, and trusted. • We’ll encourage you to create and pursue new opportunities for personal growth. • A place to be the real you, build deeper connections and enjoy a sense of belonging. • Be invested in helping us to create a sustainable water supply for now, and in the future.