Senior Network and Customer Scientist

Anglian Water Group Ltd.; Peterborough; Hybrid; GBP 53,000 - GBP 62,000; Full time

Job summary

A major water services provider in the UK is seeking a Senior Network and Customer Scientist to oversee water quality across the region. The ideal candidate will lead investigations, mentor a team, and ensure compliance with regulations. This full-time role includes excellent benefits, such as a competitive pension, private healthcare, and generous holiday allowances. Join us in creating better outcomes for our communities while fostering an inclusive environment.

Benefits

Competitive pension scheme

Private healthcare

Annual bonus scheme

26 days holiday (plus Bank Holidays)

Life cover and personal accident cover

Flexible benefits for well-being

Paid time off for illness

Excellent family-friendly policies

Qualifications

• Substantial experience in water process or asset science.
• Registered or Chartered member of a professional body.
• Delivery to customers and balancing outcomes.

Responsibilities

• Lead water quality investigations and ensure regulatory compliance.
• Mentor and develop team skills in proactive and reactive interventions.
• Drive network performance and optimisation.

Skills

Critical thinking

Mentoring

Team leadership

Influencing

Education

Degree or postgraduate qualification in relevant scientific subject

Job description

Senior Network and Customer Scientist page is loaded## Senior Network and Customer Scientistlocations: Peterborough: Norfolk: Milton Keynes: Lincoln: Huntingdontime type: Full timeposted on: Posted Todayjob requisition id: DC288**Senior Network and Customer Scientist Circa £53,820 dependent on skills and experience Permanent, full time (37 hours) with flexibility for part time Across the Anglian Water region – hybrid, with max. 4 days in the office****Dive into a world of opportunity, and join our team!**The Quality Environment & Assurance Senior Network and Customer Scientist leads and develops a team to ensure optimum water quality is provided through the network, responding to customer needs and mitigating risks. As the technical expert, you’ll support proactive and reactive work, regulatory reporting, and the delivery of the Lead Strategy. You’ll foster an inclusive environment, mentor your team, and ensure effective tactical scientific service to internal and external stakeholders. The role includes regulatory reporting, customer support, and capital scheme enablement.**Key responsibilities*** Lead water quality investigations and ensure regulatory compliance.* Mentor and develop team skills in proactive and reactive interventions.* Drive network performance and optimisation.* Develop and implement lead strategy and communications.* Enable network capital schemes and provide scientific support.* Grow knowledge and expertise within the business.**As a valued employee you’ll be entitled to:*** A competitive pension scheme where we double-match your contributions up to 6%* Private healthcare for your peace of mind* An annual bonus scheme* The opportunity to volunteer in your local community* 26 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays* Life cover (8x your salary) and personal accident cover (up to 5x your salary)* Flexible benefits to support your well-being and lifestyle* Paid time off for illness, both physical and mental* Free parking at all office locations, sites, and leisure parks* Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave* Degree or postgraduate qualification in relevant scientific subject.* Delivery to customers and balancing outcomes.* Registered or Chartered member of a professional body.* Substantial experience in water process or asset science.* Team leadership and management experience.* Critical thinking, mentoring, and influencing skills.**Inclusion at Anglian Water:**Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.**Closing date: 18th February 2026**We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team [e-mail]’To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our .Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.