Senior Civil Enforcement Officer

Cardiff Council; Cardiff; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A local council in Cardiff seeks a Senior Civil Enforcement Officer to manage a team in enforcing parking and traffic restrictions. Responsibilities include issuing Penalty Charge Notices and overseeing the performance of Civil Enforcement Officers. The ideal candidate must hold a City & Guilds qualification, possess management and customer service skills, and maintain a valid driving licence. Benefits include competitive salary, annual leave, and a shift allowance, and the position entails shift work covering various hours, including weekends and bank holidays.

Benefits

Shift Allowance

20% additional payment for weekend work

Generous annual leave

Qualifications

• Full valid manual driving licence required.
• Experience working in a team environment.
• Proven track record in managing performance.

Responsibilities

• Issue Penalty Charge Notices for illegal parking.
• Manage the performance of Civil Enforcement Officers.
• Ensure compliance with health and safety policies.

Skills

Management skills

Customer service skills

Ability to work under pressure

Flexibility and adaptability

Education

City & Guilds Civil Enforcement Officer qualification or equivalent

Job description

The Civil Parking Enforcement team manage compliance with parking and moving traffic restrictions across the city. They:

• keep Cardiff moving by reducing illegal parking that causes congestion and delays
• support public transport and active travel by ensuring clear routes for buses, cyclists, and pedestrians.
• improve safety for all road users and maintain access for emergency services.

The Civil Enforcement Officers play a vital role by issuing Charge Notices to vehicles in contravention of restrictions.

A permanent position as Grade 6 Senior Civil Enforcement Officer has arisen within the Civil Enforcement Team.

About the job

On and off-street parking is in operation in the city in accordance with the enforcement strategy and deployment rota.

• Identify instances of illegal parking and issuing Penalty Charge Notices in accordance with the operating practices within the Civil Enforcement Officers Manual.
• Approval.
• Deputising for the Section Leader as required during periods of absence.
• Compliance of all Officers with all relevant health and safety policies and risk assessments
• Removing the clamping and removal of illegally parked vehicles in accordance with the operating practices within the Enforcement Officers Manual.

The position is subject to a shift pattern on a rolling 4-week basis covering Monday to Sunday from 7am until 10pm and includes bank holidays.

What We Are Looking For From You

The successful candidate will be:

• A motivated, ‘can do’ individual with excellent management skills, customer service skills, and experience working under pressure
• Able to effectively lead a team of Civil Enforcement Officers, be flexible and adaptable to meet the needs of the service.
• In return you will be joining a busy team responsible for the enforcement of parking restrictions across the city.

You will also receive other generous benefits including:

• salary payments that currently include additional enhancements
• 28 days annual leave (plus Bank Holidays), increasing to 33 days after 5 years' continuous service
• access to VIVUP staff well-being services.

The post holder will support the Section Leader and will be responsible for:

• The efficient daily deployment, safety, and operation of the Civil Parking Enforcement Officers in accordance with the enforcement strategy and deployment rota.
• Managing the performance of the Civil Enforcement Officers, including all formal processes such as sickness and disciplinary.

You will be able to demonstrate the requirements and experience detailed in the Person Specification.

This vacancy is not suitable for post share.

The position attracts a 10% Shift Allowance, time plus a half for any Weekend Work and time plus one third Night Allowance for hours worked after 8pm on a Weekday.

A full valid manual driving licence and Standard DBS check are required, in addition to holding a City & Guilds (or equivalent) Civil Enforcement Officer qualification.

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We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application

Job Category Other

Working Pattern/Contract Type Full Time Permanent