Technical Analyst

HR GO Driving; Eastbourne; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Technical Analyst to join an in-house Service Desk Team. The position involves providing exceptional 2nd Line support, ensuring timely resolution of hardware and software issues, and contributing to a high standard of customer service.

Benefits

Competitive remuneration package

Comprehensive training and development

Regular social events and charity participation

Cycle to Work scheme

Workplace pension scheme enrollment

Membership scheme with discounts

Private healthcare after three years

Unlimited hot and cold drinks

Qualifications

• Experience in providing 2nd Line support.
• Proficient in Windows and Active Directory management.
• Familiar with Microsoft 365 and backup technologies.

Responsibilities

• Deliver high-quality 2nd Line support for incidents.
• Log all calls accurately in the Service Desk system.
• Identify issues proactively before they escalate.

Skills

Windows Desktop OS

Active Directory

TCP/IP

DNS

VMWare vSphere

Microsoft Hyper-V

Nutanix AHV

Microsoft 365

Networking

Routing

Job description

• Working Hours:Monday - Friday / 8:20am - 5:30pm

HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues.
The role will be critical in delivering exceptional customer service and technical proficiency.

• Delivering customer-focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact and urgency.
• Assessing the complexity of incidents and following escalation processes as required.
• Accurately logging all calls and incidents into the Service Desk system.
• Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites before they escalate.
• Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery.

Requirements:

• Windows Desktop OS and Management
• Active Directory and Group Policy
• TCP/IP, DNS
• Server Virtualization: VMWare vSphere / Microsoft Hyper-V / Nutanix AHV
• Familiarity with Microsoft 365 technologies, including:
• Collaboration tools: Teams, OneDrive, SharePoint
• Backup technologies
• Networking and Routing
• Competitive remuneration package.
• Comprehensive training and development opportunities.
• Regular company and team social events, plus participation in charity and sports events.
• Cycle to Work scheme.
• Enrolment in the workplace pension scheme.
• Membership scheme offering discounts at major retailers, leisure, and travel operators, plus a free monthly cinema ticket.
• Private healthcare available after three years of service.
• Unlimited hot and cold drinks in the office.

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