Duty Manager

BrewDog; Southampton; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A leading craft beer establishment in Southampton is seeking a passionate Duty Manager to enhance customer experience and support the management team. This role involves supervising shifts, guiding staff, and ensuring the bar's success. Ideal candidates should have supervision experience, focus on customer service, and a love for craft beer. This part-time position has potential for full-time transition based on business needs. Join a dynamic team to make craft beer unforgettable!

Benefits

Staff discount

Taxi home contribution

Beer training

Crew food

4-week sabbatical every 5 years

Enhanced sick pay

Life assurance

Qualifications

• Experience supervising staff and handling cash.
• Willingness to go the extra mile for customers.
• Passion for craft beer and excellent service.

Responsibilities

• Assist in running shifts and support management.
• Guide staff to enhance their performance.
• Ensure exceptional customer experience.

Skills

Supervision experience

Customer service focus

Cash handling

Job description

About Us

OUR MISSION IS TO MAKE OTHERS AS PASSIONATE ABOUT GREAT BEER AS WE ARE

• TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS
• SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That’s why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.
• BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. You also get to try loads of beer… tough job right.
• STAFF DISCOUNT | 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, and Soft Drinks, plus 25% off all other menu items. Crew also get discount on takeaway beer – perfect for taking the bar home.
• CREW FOOD | Enjoy a full menu for just £4 when you're on shift – proper fuel for a proper shift.
• 4-WEEK SABBATICAL | After every 5 years here you will receive an additional 4 weeks off to spend it doing whatever you want.
• AND A LOT MORE | Okay, deep breath… enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples on some shifts.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

About The Role

BREWDOG ARE ON THE HUNT FOR A DUTY MANAGER!

We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we’re looking for a Duty Manager to join the team.

In this role you’ll be assist and support the management team in the running of shifts, and be involved in various back of house duties alongside front of house tasks. A big part of your job will be supporting, and guiding our amazing staff to be even more incredible in their roles – making the bar a destination people want to come to.

You’ll be led by an experienced management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar.

The ideal candidate will have some supervision and end of night cash up experience! You will also need to have a willingness to go the extra mile for the customer.

This is advertised as a part time role, but can lead into a more full time position depending on business needs.

About You

THE BREWDOG CHARTER

IT\'S ALL ABOUT BEER. NO COMPROMISE We make every BrewDog experience the best it can be.

CREATIVITY IS OUR UNFAIR ADVANTAGE New beers. New ideas. New standards.

WE DO MORE IN A DAY THAN OTHERS DO IN A WEEK You get more done when you do it together.

WE LISTEN. WE LEARN No egos, just honesty and transparency.

WITHOUT US WE ARE NOTHING We play to win, and we have fun while we're doing it.