Income Protection Claims Advisor – Hybrid Role & Benefits

Aviva Direct Ireland Limited; Eastleigh; On-site; GBP 27,000; Full time

Job summary

A major insurance company in Eastleigh is seeking a Claims Case Manager to support clients during their absence due to income-related issues. You will manage complex cases requiring empathy and provide telephony support. The role requires excellent judgement and negotiation skills. The starting salary is approximately £27,000, with benefits including a bonus opportunity, generous pension scheme, and flexible working arrangements.

Benefits

Bonus opportunity – 6% of annual salary

Generous pension scheme with up to 14% contribution

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free shares per year

Flexible benefits including cycle to work

Paid volunteering days

Qualifications

• Experience in the insurance sector or income protection knowledge is desirable.
• Able to converse effectively with various customers both verbally and in writing.
• Confidently explain reasoning behind decisions and negotiate with customers.
• Good planning, negotiation, and organizational/time management skills.
• Desire for continuous personal development.

Responsibilities

• Support customers in their time of need regarding income protection claims.
• Manage complex and sensitive absences with high empathy.
• Provide telephony support and assess claims for benefits.

Skills

Telephony capability

Judgement and decision-making

Planning and organization

Adaptability and resilience

Job description

A major insurance company in Eastleigh is seeking a Claims Case Manager to support clients during their absence due to income-related issues. You will manage complex cases requiring empathy and provide telephony support. The role requires excellent judgement and negotiation skills. The starting salary is approximately £27,000, with benefits including a bonus opportunity, generous pension scheme, and flexible working arrangements.