Client-Facing Product Support Engineer

Methodfi; Belfast; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading market data provider based in Belfast is seeking a Data Analyst to analyze client data usage and support with product understanding. The role includes compiling reports, handling client queries, and collaborating with product teams to enhance software solutions. Ideal candidates will possess a Bachelor's Degree in Computer Science and strong analytical, problem-solving, and communication skills. This opportunity offers a chance for learning and career progression in a dynamic environment.

Qualifications

• Effective project management and written and verbal communication skills.
• Direct customer facing experience.
• Proven ability to thrive in a fast-paced environment.

Responsibilities

• Ownership of technical inquiries and issues end to end.
• Work closely with Product and Engineering teams.
• Monitor production environments and implement improvements.
• Be the point of contact for implementation and delivery of software solutions.
• Run reports to analyze common complaints.

Skills

Project management

Communication skills

Problem-solving

Analytical skills

Multitasking

Teamwork

Education

Bachelor’s Degree in Computer Science or related discipline

Tools

Unix

Linux

Windows

Job description

A leading market data provider based in Belfast is seeking a Data Analyst to analyze client data usage and support with product understanding. The role includes compiling reports, handling client queries, and collaborating with product teams to enhance software solutions. Ideal candidates will possess a Bachelor's Degree in Computer Science and strong analytical, problem-solving, and communication skills. This opportunity offers a chance for learning and career progression in a dynamic environment.