Service Leader – Catering

Cairn Lodge Services; Gloucester; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A catering services company in Gloucester is seeking a passionate Service Leader to manage shifts and ensure top-notch service. This hands-on role involves leading the team to deliver excellent customer experiences, uphold brand standards, and manage daily operations effectively. Ideal candidates will possess strong communication skills, a can-do attitude, and experience working in high-volume catering environments. Join us to create delightful customer experiences in a fast-paced setting.

Qualifications

• Ability to lead and motivate a team in a fast-paced environment.
• Excellent communication skills and a positive attitude.
• Experience in a catering environment is an advantage.

Responsibilities

• Lead shifts and manage/support colleagues effectively.
• Ensure excellent customer service and brand standards.
• Carry out daily and weekly procedures consistently.
• Support training for new colleagues.

Skills

Leadership

Customer service

Communication skills

Team motivation

Job description

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands‑on customer facing role, you’ll be competent to manage a high‑volume environment with a positive, can‑do approach, you will be passionate about our offer, champion our homemade products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will include;

• Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can‑do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experience of leading a team in a fast paced, high volume catering environment would be an advantage although we'd also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.