Weekend Service Leader

Westmorland Limited; United Kingdom; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading catering company in the United Kingdom seeks a passionate Service Leader to drive excellence in customer service and team management. In this dynamic role, you will lead shifts, ensuring adherence to brand standards while overseeing a motivated team. You will be instrumental in training new colleagues to deliver high-quality food and service in a fast-paced environment. Previous experience in catering or team leadership is advantageous, and strong communication skills are essential for success in this position.

Qualifications

• Experience in a fast paced, high volume catering environment is an advantage.
• Ability to manage a high-volume environment effectively.
• Experience in catering and desire to step up to a leadership role.

Responsibilities

• Lead shifts to ensure excellent service delivery.
• Support and manage colleagues effectively.
• Train new colleagues during their induction.
• Maintain company standards at all times.

Skills

Great communication skills

Ability to motivate a team

High standards of excellence

Job description

Overview

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Responsibilities

• Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Additional Information

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experience of leading a team in a fast paced, high volume catering environment would be an advantage although we'd also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.