Service Desk Engineer Managed Services

Node4 Ltd; East Midlands; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading technology firm in the East Midlands is looking for a Service Desk Analyst to provide exceptional technical support. The role involves troubleshooting, installation, and ensuring customer satisfaction within a shift work pattern of 4 days on and 4 days off. Candidates must have experience in a Service Desk environment and be eligible for SC clearance. The company offers competitive benefits, including private medical insurance, employee assistance programs, and a vibrant work environment that promotes career development.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holidays plus birthday off

Option to purchase additional holiday

Company Pension Scheme

Life Assurance x 4

Discounted Gym Membership

Qualifications

• Experience working in a Service Desk / ISP environment.
• Demonstrable experience with MS O365.
• Knowledge of ITIL ServiceDesk processes.
• Comfortable working on a night shift rota.

Responsibilities

• Provide technical support including installation, troubleshooting, and ticket resolution.
• Serve as the first point of contact for customer technical inquiries.
• Ensure products and systems are performing at optimal levels.

Skills

Excellent communication skills

Time management skills

Analytical problem-solving

Interpersonal skills

Attention to detail

Tools

MS O365

Job description

About the role

We are the people who love what we do. Fueled by our passion for technology and what it can do to make businesses grow. Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. Our IT Service Desk is the 1st point of contact for our thriving range of products and customers. Our Service Desk Team strive for excellence by providing technical support including installation, troubleshooting, ticket logging and resolution where possible. We are on hand to ensure our customers are receiving the best possible care and that products and systems are performing. Overall, our service desk analysts are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.

This role follows a shift work pattern of 4 days on, 4 days off, with shifts running from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM.

Security Clearance

Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past 5 years.

What will you bring?

• A proactive approach to learning new things.
• Excellent self-driven time management skills with an ability to prioritise and multi-task in order to meet tight deadlines.
• Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
• Excellent communication skills at all levels, both written and verbal.
• Excellent attention to detail.
• Have an analytical and customer focused approach to solving problems.
• Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.

Essential Criteria

Experience of working in a Service Desk / ISP environment.

Demonstrable experience of working with MS O365.

Knowledge of the ITIL ServiceDesk environment.

Knowledge of working within technical environments.

Happy to work on a night shift rota.

What can we offer you?

• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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