Retail Cover Supervisor

Blue Cross For Pets; Bridgnorth; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A charitable pet welfare organization is seeking a Retail Cover Supervisor for their Bridgnorth location. This zero hours role involves overseeing retail operations, supporting a team of volunteers, and ensuring excellent customer service. Key responsibilities include maintaining shop presentation and processing donations. Candidates should have retail experience, be flexible, and possess strong leadership skills. Join a high-performing team in a community-focused environment where every shift brings new challenges and rewards.

Benefits

Programmes for physical and mental wellbeing support

Free access to GP services

Enhanced pension scheme

Charity worker discounts

Qualifications

• Retail experience, ideally with supervisory or management experience.
• Confident dealing with all kinds of customers.
• Flexible to jump in when needed.

Responsibilities

• Support and motivate our fantastic volunteers.
• Make every customer feel welcome (dogs included!).
• Keep the shop floor looking great and well-stocked.
• Ensure donations are processed, priced, and ready to sell.
• Bring energy, organisation, and a sense of humour to every shift.

Skills

Retail management experience

Customer service skills

Team leadership

Job description

Overview

Retail Cover Supervisor (Zero Hours) - Bridgnorth

Application Deadline: 21 February 2026

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Bridgnorth

Reporting To: Shop Manager

Compensation: £13.69 / hour

Contract: Zero Hours Contract

Salary: £13.69 p/hour

Location: Bridgnorth, Shropshire

Closing date: Sunday 21st February 2026

Interview date: Interviews will be arranged as applications are received

More about the role

As a Cover Supervisor, you’ll step in when it matters most – during busy periods, holidays, or staff absences – bringing your retail management experience to a role that’s varied, dynamic and rooted in the community.

We’re based in a busy, tourist-friendly market town with a mixed economic demographic. While some parts of the high street have struggled, there’s still a strong mix of mid-range and independent shops, including a number of charity shops and a growing selection of cosmopolitan eateries and bars.

Our Bridgnorth shop is one of the highest-grossing Blue Cross outlets, with sales steadily increasing. We have a highly motivated team, and the shop is always presented beautifully and run efficiently – a truly high-performing team!

Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.

On the sales side, you’ll encourage Gift Aid sign-ups, process donations, price items to maximise fundraising, and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll make sure everything is attractive, safe, and ready to sell.

You’ll also lead and support our amazing team of volunteers, helping the day run smoothly while keeping the atmosphere positive and fun. We are currently struggling for volunteers so your leadership and energy will be key in motivating and supporting the team.

The shop thrives on community events and enjoys a loyal base of local customers alongside visitors. Good transport links make it easy to reach from larger West Midlands towns, though note there’s no nearby free parking.

About you

You’ll bring retail experience, ideally with some supervisory or management experience, and you’re confident dealing with all kinds of customers. Flexibility is key – shifts vary, so you’ll need to jump in when needed. You’re organised, practical, and ready to embrace whatever the day brings.

Your key responsibilities

• Support and motivate our fantastic volunteers
• Make every customer feel welcome (dogs included!)
• Keep the shop floor looking great and well-stocked
• Ensure donations are processed, priced, and ready to sell
• Bring energy, organisation, and a sense of humour to every shift

If you love a role that’s varied, community-driven, and part of a high-performing shop in a lively market town, we’d love to hear from you!

How to apply

Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the "why work for us" page on our website.