Gym Operations Lead — Member Growth & Service

JD Sports Fashion Plc; Newport; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading fitness company in Newport is seeking a Manager to drive and develop the business. The ideal candidate will have proven experience in management within the leisure industry, a passion for customer service, and be skilled in managing teams effectively. Responsibilities include meeting sales targets, ensuring compliance with health and safety standards, and fostering a positive workplace environment. This role is critical in maintaining the gym's reputation and customer satisfaction.

Qualifications

• Proven and successful management experience within a leisure-related industry.
• Passionate about customer service and inspirational leadership.
• Experience in driving sales and managing a team effectively.

Responsibilities

• Ensure adherence to Health and Safety policies.
• Conduct daily, weekly, and monthly safety checks.
• Recruit and manage a team of Fitness Coaches and General Assistants.
• Achieve sales and membership targets set by the company.
• Create a clean and welcoming gym environment.

Skills

Management experience in leisure industry

Customer service

Leadership

Sales driving

Marketing coordination

Education

Level 2 Gym Instructor qualification

Job description

A leading fitness company in Newport is seeking a Manager to drive and develop the business. The ideal candidate will have proven experience in management within the leisure industry, a passion for customer service, and be skilled in managing teams effectively. Responsibilities include meeting sales targets, ensuring compliance with health and safety standards, and fostering a positive workplace environment. This role is critical in maintaining the gym's reputation and customer satisfaction.