Customer Service Advisor

B&M Retail Limited; Liverpool; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

We have an exciting opportunity to join our Customer Service team, as a Customer Service Advisor!

Fully office based at the Support Centre in Speke, Liverpool, this position is full time working 39 hours per week (8.30am – 5pm) and requires occasional Saturday (9am-3pm) + bank holiday cover.

The role of Customer Service Advisor is fast paced and varied, where no two days will be the same. As the first point of contact for customer queries, you’ll need to be energetic, empathetic, and confidently be able to provide appropriate solutions to a wide range of different situations. You will be joining a dedicated, supportive team that actively listens and responds to a high volume of questions, queries, compliments, and concerns across multiple channels every day.

Key responsibilities

• Answering and responding to customers queries via live chat, phone, and email.
• Making follow up outbound calls to customers - no cold calling.
• Liaising with internal teams and suppliers to resolve customers queries.
• Completing accurate records to support department reporting.
• Attending meetings to keep up to date with latest business news.
• Positively representing our brand when engaging with customers.

Experience/skills required

• Previous customer service experience, within in a fast-paced environment.
• Experience with Live Chat and customer support ticketing systems is beneficial but not essential.
• Ability to provide exceptional customer service, finding a balance for company and customer.
• Be confident with conflict resolution - able to remain calm under pressure.
• Strong written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to work on your own initiative and as well as part of a team.

Benefits

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you are looking for a new challenge within a busy team and a growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.