Global Digital Platforms & Guest Experience Director

Merlin Entertainments; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading global entertainment company based in London is looking for a Digital Engineering Director to lead their digital transformation efforts. The ideal candidate will oversee technology that enhances guest experiences across various platforms. This senior leadership role requires expertise in cloud technologies, agile practices, and the ability to influence stakeholders while managing multiple engineering teams. Competitive salary and comprehensive benefits are offered in a hybrid work setting.

Benefits

Pension

Life Assurance

Discretionary company bonus

33 days’ holiday including bank holidays

Merlin Magic Pass for free admission to attractions

25% discount in retail shops and restaurants

40% discount on LEGO

Qualifications

• 10+ years’ experience in software engineering, with at least 5 years in senior technical leadership roles.
• Proven experience leading large-scale digital platforms across mobile, e-commerce, ticketing, POS or payments.
• Deep expertise in agile delivery, DevOps, CI/CD and SRE practices.

Responsibilities

• Define and execute the digital engineering strategy.
• Own the multi-year roadmap ensuring scalability and innovation.
• Lead and mentor multiple engineering teams.

Skills

Technical leadership

Cloud platforms (AWS, Azure, GCP)

Agile delivery

Stakeholder management

Tools

DevOps

API management

Microservices architecture

Job description

A leading global entertainment company based in London is looking for a Digital Engineering Director to lead their digital transformation efforts. The ideal candidate will oversee technology that enhances guest experiences across various platforms. This senior leadership role requires expertise in cloud technologies, agile practices, and the ability to influence stakeholders while managing multiple engineering teams. Competitive salary and comprehensive benefits are offered in a hybrid work setting.