Director of Digital & Resident Experience (Hybrid Role)

Southwark Council; Greater London; On-site; GBP 119,000 - GBP 151,000; Full time

Job summary

A local government authority in Greater London is seeking a Director of Digital & Resident Experience to transform public service delivery through technology. This roles offers a unique opportunity to innovate with a strong focus on user-centered design and digital safety. The ideal candidate will have a track record in digital leadership, experience with AI implementation, and a commitment to fostering inclusive services for all residents. Competitive salary range from £119,553 to £150,333 plus benefits.

Qualifications

• Dynamic leader passionate about improving residential services.
• Experience with managing complex change programs.
• Track record of building inclusive, high-performing teams.

Responsibilities

• Set vision for resident experiences and technology transformation.
• Drive adoption of AI and improve service delivery.
• Champion digital inclusion and skills within the community.

Skills

Digital and ICT leadership

Customer experience design

Cyber security knowledge

Automation and AI experience

Strategic mindset

Job description

A local government authority in Greater London is seeking a Director of Digital & Resident Experience to transform public service delivery through technology. This roles offers a unique opportunity to innovate with a strong focus on user-centered design and digital safety. The ideal candidate will have a track record in digital leadership, experience with AI implementation, and a commitment to fostering inclusive services for all residents. Competitive salary range from £119,553 to £150,333 plus benefits.