Legal Support PA

Pathway Careers Ltd; Belfast; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A national law firm is seeking a highly organized Legal Support Assistant to join their team in Belfast. This role involves managing client relationships and ensuring documents are prepared accurately. Responsibilities include handling client communications, maintaining records, and assisting with financial tasks. The firm offers hybrid working arrangements, career development opportunities, and various employee perks, fostering an inclusive and supportive culture.

Benefits

Life assurance

Season ticket loans

Lifestyle discounts

Annual Wellbeing Day

24/7 Employee Assistance Programme

Qualifications

• Advanced knowledge of document and case management systems.
• Proven experience managing client-facing tasks and priorities.
• Ability to work independently and as part of a team.

Responsibilities

• Manage document production, ensuring accuracy before submission.
• Handle client calls and messages professionally.
• Maintain the client interaction database.

Skills

Document management

Client communication

Organizational skills

Attention to detail

Time management

Team collaboration

Tools

Microsoft Office

Job description

Overview

A large national law firm is seeking a highly organised and proactive Legal Support Assistant to join their Legal Support team. This is a client-facing role requiring exceptional communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced professional services environment.

Key Responsibilities

Client Relationship Management

• Manage document production, ensuring accuracy and proper formatting before submission to lawyers.

• Handle client calls and messages professionally.

• Maintain the client interaction database with prospects, clients, and business development activities.

• Stay up to date with client-specific protocols and provide guidance or training as required.

Administrative Support

• Open and close files, maintain records, and produce engagement letters in compliance with firm standards.

• Monitor key dates and ensure compliance procedures are current.

• Support fee earners with business development activities, including pitches and presentations.

• Manage diaries, travel arrangements, meeting agendas, and prepare supporting documents.

• Produce and maintain Excel spreadsheets and internal newsletters.

• Act as first point of contact for the team, ensuring exceptional client service.

Communication

• Serve as a key liaison for fee earners and clients, ensuring timely and accurate communication.

• Monitor emails and post, prioritising and drafting responses where appropriate.

• Provide support across departments and participate in the telephone rota.

• Take meeting minutes and follow up on actions.

Financial Administration

• Assist with billing, time allocation, and disbursements.

• Process expenses and manage matter-related financial tasks, including APRs, BACs, and TTs.

Processing & Compliance

• Manage priorities and workloads to meet deadlines.

• Maintain client and matter data, create data rooms, and handle online applications (Companies House, Land Registry, etc.).

• Ensure compliance with firm-wide policies and procedures.

Customer Service

• Arrange and attend team meetings, liaising with fee earners and managers.

• Provide regular progress updates and offer assistance proactively.

Essential Skills & Experience

• Advanced knowledge of document and case management systems.

• Strong communication and client service skills.

• Proven experience managing client-facing tasks and priorities.

• Highly organised, methodical, and detail-oriented.

• Ability to work independently and as part of a team.

• Positive, adaptable, and discreet approach.

Technical Skills (desirable)

• Previous experience in a legal or professional services environment.

• Advanced proficiency in Microsoft Office.>

• Ability to manage multiple priorities and produce high-quality documents and communications.

What’s on Offer

• Hybrid working arrangements to support flexibility.

• Career progression and development through structured learning programs, secondments, and internal mobility across global offices.

• Inclusive, supportive culture with a focus on community, diversity, equity & inclusion, and purpose-driven work.

• Perks including life assurance from day one, season ticket loans, lifestyle discounts, a dedicated annual Wellbeing Day, 24/7 Employee Assistance Programme, and more.

For more information, contact Orla Milligan at Pathway Legal in confidence.