AI Observability Analyst – 24/7 Global Ops

DAZN Group; Leeds; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading sports streaming company in the UK is seeking an AI Support Analyst to join their Global Operations Centre. This role focuses on identifying risks and issues using AI-driven monitoring tools in a high-availability environment. Candidates should possess strong analytical and problem-solving skills, experience with monitoring tools like Datadog and Grafana, and excellent communication abilities. The position involves working in rotating shifts and offers a comprehensive benefits package, including private medical insurance and annual leave.

Benefits

Private medical insurance

25 days annual leave

Pension contributions

Flexible working opportunity

Qualifications

• Experience in technical operations or support roles within a high-availability environment.
• Strong ability to interpret complex, high-volume system data.
• Familiarity with observability and monitoring tools.

Responsibilities

• Proactively identify issues using AI-driven monitoring platforms.
• Validate AI insights against live metrics.
• Collaborate with support teams to correlate AI signals.

Skills

Analytical skills

Problem-solving

Communication skills

Technical awareness

Attention to detail

Operational curiosity

Tools

Datadog

Grafana

Prometheus

Amplitude

Job description

A leading sports streaming company in the UK is seeking an AI Support Analyst to join their Global Operations Centre. This role focuses on identifying risks and issues using AI-driven monitoring tools in a high-availability environment. Candidates should possess strong analytical and problem-solving skills, experience with monitoring tools like Datadog and Grafana, and excellent communication abilities. The position involves working in rotating shifts and offers a comprehensive benefits package, including private medical insurance and annual leave.