Night Shift Supervisor

NVSWeb; Sandford Hill; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading logistics company is seeking a Night Shift Supervisor in Sandford Hill, UK. The role involves overseeing night operations, driving performance to meet KPIs, and ensuring compliance with health and safety protocols. Candidates should have at least 3 years of experience in operational logistics and strong leadership skills. Knowledge of KiSoft and IFS is preferred. This position offers a dynamic working environment with responsibilities ranging from team management to process optimization.

Qualifications

• Minimum 3 years’ experience working in an operational logistics environment.
• Strong oral and written communication skills.
• Proficient knowledge of Health and Safety standards.

Responsibilities

• Supervise daily activities to ensure smooth and efficient workflow.
• Drive performance to meet productivity and quality KPIs.
• Maintain a good working knowledge of KiSoft & IFS.

Skills

Operational logistics experience

Self-motivated

Excellent communication skills

Health and Safety knowledge

Team management

Education

GCSE A – C or NVQ Level 2 or equivalent

Tools

KiSoft

IFS

Job description

The Night Shift Supervisor is responsible for overseeing and leading operations on the night shift. This includes both Ground-Floor and First-Floor operations after midnight. Areas of responsibility include, Bulk, WID/WID_L, Fridges, NWL, HAZ/ANA, CDS, Despatch, Automation and manual picking/packing areas and replenishment.

There will also be an element of Goods-In due to daily early morning deliveries. Key Responsibilities include, supervising daily activities to ensure smooth and efficient workflow. Driving performance to meet productivity and quality KPI’s. Ensuring full compliance with Standard Operating Procedures and Health and Safety regulations. Effectively utilising the Warehouse Management System to optimise operational efficiency. The ideal candidate will possess a good understanding of warehouse systems (particularly KiSoft and IFS).

Key Responsibilities

• Identify inefficiencies and suggest improvements to increase throughput
• Ensure good practise is adopted and maintained so as to support the maintenance and improvement of standards, reducing the levels of product returns and customer complaints
• Proficient on writing and reviewing work instructions. Ensuring they are kept up to date with changes made

Systems & Data Management

• Maintain a good working knowledge of KiSoft & IFS
• Identify and use system data to monitor performance, maximise the picking and replenishment processes for all areas, including despatch. This is alongside the other Noon-Shift Supervisors.
• Support cross-training of Team Leaders and operatives within the Night-Shift department and ensuring development of team members
• Ensure accurate inventory movements and order tracking through system utilisation

Leadership

• To demonstrate and foster a leadership culture within the Warehouse to ensure the adoption of a ‘can do’ attitude by all reports
• Lead and train Team Leaders in pursuit of operational targets and Company values.
• Encourage and motivate staff to reduce turnover and maximise potential
• Provide encouragement to Team Leaders, including communicating team goals and identifying areas for new/additional training within the management structure.
• Able and willing to challenge and confront operatives

Administration

• Ensure all admin duties are completed accurately and to specific deadlines
• Responsible for query resolution relating to order and stock issues for the Night Shift
• Ensuring investigations & disciplinaries are thoroughly completed and in a timely manner

Communication and Collaboration

• Liaise with other departments (First-Floor, Ground-Floor, Stock Control, Replenishment, Customer Services, Transport, Goods-In) to ensure efficient service and availability is always provided
• Conduct regular Team huddles with Team Leaders and operatives
• Act as a point of contact for all Night-Shift operational queries including the noon shift
• Listen to team members feedback and resolve any issues or conflicts through mediation or informal meetings

Health & Safety

• Always Ensure Health & Safety compliance
• Promote a safety-first culture and ensure all staff are trained and equipped appropriately
• Be aware of relevant risk assessments and Fire risk assessments

Other Duties

• Be familiar and aware of Standard Operating Procedures
• Report to the Outbound Manager any matters that adversely affect the protection of the company’s stocks or premises
• Assist when required with other functions within the warehouse operation, including supervising other departments as and when requested
• Perform any other reasonable duties as the role and business dictates
• Support the Outbound Manager and Assistant Outbound Manager

Personal attributes

• Minimum 3 years’ experience working in an operational logistics environment
• Self-motivated and results focused/driven
• Able to work under pressure and to tight deadlines
• Able to work both on their own and in a team
• PC literate
• Excellent communication and relationship building skills
• Strong Oral and Written Skills
• Proficient knowledge of Health and Safety
• Mature, credible individual who can communicate at all levels within the organisation and gaining respect from their staff
• Proven employee training track record
• GCSE A – C or NVQ Level 2 or equivalent

Applicants should be aware that in line with our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests.

NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job.

Due to the large number of applications, we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion.

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Direct to Consumer – Warehouse Operative (Zero Hours)