Shift Operations Manager - Warehouse & Transport

Bensons group; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A logistics company in the United Kingdom is seeking a Warehouse and Transport Manager to lead daily operations. You'll manage a shift team, ensuring productivity and compliance with safety regulations while fostering team development. The ideal candidate will have proven experience in warehouse management and transport operations, excellent organisational abilities, and proficiency in relevant IT systems. This full-time role offers competitive salary and bonuses with opportunities for learning and development.

Benefits

Competitive salary

Performance-related bonuses

Pension scheme

Life Assurance

Employee discounts

Comprehensive training opportunities

Qualifications

• Proven experience in warehouse and transport operations, ideally supervising or managing a shift team.
• Strong organisational skills with the ability to prioritise effectively and deliver under pressure.
• Good understanding of transport legislation and vehicle safety requirements.
• Confident user of IT systems, especially WMS and TMS.

Responsibilities

• Lead and manage all warehouse and transport activity for your shift.
• Plan and allocate daily workloads for warehouse operatives and drivers.
• Coordinate vehicle despatch and returns, optimising routes and schedules.
• Monitor KPIs and prepare shift reports for senior management.

Skills

Warehouse management

Transport operations

Organisational skills

IT systems proficiency

Communication skills

Analytical mindset

Team collaboration

Tools

Warehouse Management Systems (WMS)

Transport Management Systems (TMS)

Microsoft Office

Job description

Mon–Fri | Bonus | No Weekends! |

What you'll get:

• Competitive salary plus shift and performance-related bonus

• Mon–Fri shift opportunities and rota stability with limited weekend cover required only where operationally necessary

• Pension scheme provided by Legal & General

• Life Assurance and access to Medicash for health and wellbeing support

• Employee discounts on products and services

• Comprehensive training, development and career progression opportunities

The role:

• Lead and manage all warehouse and transport activity for your shift, ensuring targets for productivity, quality and on-time delivery are met

• Plan and allocate daily workloads for warehouse operatives, drivers and temporary staff to meet operational requirements

• Coordinate vehicle despatch and returns, liaising with transport planners to optimise routes and schedules

• Monitor KPIs (throughput, OTIF, shrinkage, vehicle utilisation) and prepare concise shift reports for senior management

• Ensure compliance with health & safety, transport regulations and company procedures, including checks on drivers’ licences, tachograph records and vehicle defect reporting

• Support recruitment, induction and training of team members, conducting coaching and performance conversations to develop a high-performing team

• Drive continuous improvement initiatives across warehouse and transport processes to increase efficiency and reduce cost

• Respond to and resolve operational issues and customer complaints escalated during your shift

• Maintain accurate records and use warehouse management systems (WMS), transport management systems (TMS) and handheld devices to manage stock and movements

Who we’re looking for:

• Proven experience in warehouse and transport operations, ideally supervising or managing a shift team

• Strong organisational skills with ability to prioritise effectively and deliver under pressure

• Good understanding of transport legislation, driver hours rules and vehicle safety requirements

• Confident user of IT systems, including Microsoft Office; experience of WMS/TMS desirable

• Excellent communication and people management skills with a collaborative, coaching approach

• Analytical mindset with attention to detail and a focus on continuous improvement

• Flexible team player willing to support wider logistics activities as required

• Counterbalance of practical, hands-on operational experience and administrative capability

Working hours, location and flexibility:

• Full-time role working set shifts; pattern to be agreed (days/early/late) to meet operational needs

• Role based at our regional warehouse and transport hub with occasional travel between sites

• Some out-of-hours contact may be required for critical incidents or business continuity

Benefits of joining our team:

• Competitive salary and bonus opportunities

• Medicash cashback scheme for health and wellbeing support

• Unum Income Protection

• Pension scheme and employee discounts

• Learning and development programmes and clear internal progression pathways

• Recognition and reward schemes including long service awards

If you’re organised, proactive and passionate about delivering great service through operational excellence, we’d like to hear from you. Apply today to join our warehouse and transport leadership team.