Customer Claims Advisor

Hiscox; Colchester; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Customer Claims Advisor for a hybrid role based in Colchester. This position focuses on enhancing customer experience through outstanding service and continuous improvement in claims processes. Ideal candidates should possess strong organizational skills, customer-centric thinking, and adaptability. The role offers a collaborative environment with opportunities for professional development and flexible working arrangements.

Benefits

Employee benefits for mental and physical wellbeing

Flexible working arrangements

Professional development opportunities

Qualifications

• Strong customer service background preferred.
• Ability to manage claims efficiently under pressure.
• Interest in studying CII qualifications is a plus.

Responsibilities

• Test rules-based claims automation systems.
• Deliver outstanding customer service.
• Review and confirm policy coverage.
• Validate and settle claims fairly.
• Meet pre-defined SLAs and targets.
• Promote continuous improvement in claims service.

Skills

Customer centricity

Organizational skills

Time management

Adaptability

Collaboration under pressure

Tools

Co-pilot

Advantage

Job description

Customer Claims Advisor page is loaded## Customer Claims Advisorremote type: Hybridlocations: Colchester: Yorktime type: Full timeposted on: Posted Yesterdayjob requisition id: R0018725**Job Type:**Permanent**Build a brilliant future with Hiscox****About Hiscox UK**Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.**The role**Making claims seamless for our customers is an important part of the claims service we provide. We are looking for candidates who are interested in helping us achieve this and play a crucial role in developing an automated, rules based, claims solution for non complex claims.This is a junior role is ideal for individuals with a strong customer service background, looking to start a career within claims even if they do not have prior claims experience.You'll be part of a team who deliver superb service to our Hiscox customers and brokers whilst maintaining and enhancing the Hiscox reputation for its award-winning claims handling service. You will be required to liaise with key stakeholders, internally and externally and feedback on what is working well with the pilot scheme as well as have input into shaping our claims proposition for the future.Working for the Hiscox claims team you’ll enjoy working in a fast-paced, exciting environment with a high level of autonomy. We encourage people to look for the best way to do things and suggest improvements. It is a place where you can truly make a difference and develop beyond the day job.The team and Team Leaders are invested in both personal and technical development, are trusting, straight-talking and uncompromising when it comes to service.What you’ll be doing:* Testing rules-based claims automation systems to ensure they function correctly and efficiently. Providing consistent feedback to other stakeholders.* Deliver world class customer service daily, applying the Hiscox claims philosophy. Take claim notifications via email handling customers claims in the most appropriate manner.* Reviewing and confirming Hiscox’s policy coverage position.* Validate, negotiate and settle claims fairly and proactively with an emphasis on prompt resolution and ensuring the customer is kept always informed.* Meet pre-defined SLAs/targets.* Demonstrating excellent file handling and claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management.* Work unsupervised and show initiative in your claims handling approach; understand that each customer is different and be able to adapt your style accordingly.* Promoting and delivering a continuous improvement culture within the UK Property Claims team to deliver a superior customer experience, assisting in the continuous improvement of our Claims service by identifying areas of opportunity and helping create innovative solutions.**Candidate Profile****Our must-haves:*** Team player, able to collaborate when volumes are high without compromising service.* Customer centric; understands what exceptional customer service is and wants to deliver it.* Calm and works well under pressure.* Ability to evidence organisational and time management skills.* Results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success.* Hybrid working style with a minimum of 2 days a week in the office and additional days for training and team meetings as required.* Proficient with technology and have a working knowledge of co-pilot and advantage.**Our nice to haves:*** An interest in studying the CII qualifications.**Diversity and Hybrid working** At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.We anticipate the successful candidate for this role will be in the office up to 3 days per week in either our Colchester or York officeThis hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.*Work with amazing people and be part of a unique culture*If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.