Specialist Account Manager

Rentokil Initial plc; Milton Keynes; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading business services company is seeking a Specialist Account Manager in Milton Keynes. This senior role focuses on strategic account management and commercial development within the HVAC and fire safety sectors. The ideal candidate will have a proven sales track record, exceptional relationship-building skills, and technical expertise in a compliance-driven environment. This full-time, permanent position offers a competitive salary and comprehensive benefits, including a company vehicle and performance-related pay.

Benefits

Competitive salary package

Company vehicle and fuel card

Relocation package up to £5,000

Employee Assistance Programme

Qualifications

• Essential experience in sales with a proven track record in negotiation and strategic account retention.
• Highly desirable experience in a compliance-driven sales role (e.g., HVAC, Fire Safety).
• Exceptional influencing skills with the ability to build long-term partnerships.

Responsibilities

• Develop and maintain strong relationships with key decision-makers across accounts.
• Conduct formal account reviews to align service delivery with contractual SLAs.
• Identify upselling opportunities and act as the subject matter expert.

Skills

Sales and Account Management

Technical Expertise in HVAC

Compliance Knowledge

Relationship Building

IT and Presentation Skills

Mobility

Tools

MS Excel

Google Sheets

Job description

Overview

DCUK FM

Join Our Team and Make a Difference!

We are currently seeking a Specialist Account Manager to join our dedicated team. This is a senior specialist role focused on strategic account management and commercial development. If you are a technical sales professional who excels in a compliance-led environment, this is the perfect opportunity to manage a high-value portfolio and mitigate risks for our national clients.

Why Join Rentokil?

• Competitive Salary Package: This role offers a senior-level salary, reflecting your expertise and the strategic importance of the position.
• Benefits: Company vehicle, fuel card, tools, mobile phone, uniform, and RI Rewards.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hour week)

The Specialist Account Manager Role

As a Specialist Account Manager, you will serve as the primary commercial and technical point of contact for Ventilation Hygiene and Grease Extractor System Cleaning. You will manage a split of approximately 70% strategic account retention and 30% new business development.

Key responsibilities include:

• Developing and maintaining strong, strategic relationships with key decision-makers across a portfolio of regional and national accounts.
• Conducting formal account reviews to ensure service delivery aligns with contractual SLAs and TR19 BESA requirements.
• Identifying upselling and cross-selling opportunities, such as Fire Damper Testing and PFP Remedial works, acting as the subject matter expert.
• Serving as the internal accountable person for TR19 documentation, coordinating with operations to ensure report finalisation and compliance sign-off.
• Managing the customer’s compliance reporting interface and resolving technical queries regarding report findings.
• Preparing professional technical proposals that articulate the value of compliance in mitigating fire and insurance risks.
• Collaborating with Operational Management to ensure service delivery perfectly matches customer requirements.

Requirements

• Sales & Account Management: Essential experience in sales with a proven track record in negotiation and strategic account retention.
• Technical Expertise: Highly desirable experience in a compliance-driven sales role (e.g., HVAC, Fire Safety, or Facilities Services).
• Compliance Knowledge: A detailed understanding of industry procedures; knowledge of BESA TR19 standards is highly beneficial.
• Relationship Building: Exceptional internal and external influencing skills with the ability to build long-term strategic partnerships.
• IT & Presentation Skills: Highly literate in MS Excel/PowerPoint or Google Sheets/Docs, with the ability to present technical solutions to senior stakeholders.
• Mobility: Flexibility to travel to various locations as required by the national account portfolio.

Benefits

• Access to a company vehicle and fuel card.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here