Village General Manager

Inspired Villages Group; Maidstone; On-site; GBP 150,000 - GBP 200,000; Full time

Job summary

A leading retirement community provider in the UK is seeking a Village General Manager to lead operations at Ledian Gardens, a vibrant retirement village. In this senior role, you will manage a diverse team, oversee financial and operational performance, and ensure an exceptional living experience for residents. Ideal candidates will have proven leadership experience, a strong customer focus, and an understanding of Health & Safety compliance. This position offers a competitive salary with benefits including a bonus, annual leave, and wellbeing support.

Benefits

Competitive salary, plus up to 20% annual bonus

33 days annual leave (inclusive of bank holidays)

Holiday buying scheme

Big birthdays off

Bupa Health Cash Plan

Life Assurance at four times your salary

5% matched pension scheme

Retail discounts

Wellbeing hub resources

Cycle to work scheme

Qualifications

• Proven leadership experience with a people-centred, empathetic approach.
• Extensive experience in a multi-disciplined service environment.
• Strong understanding of Health & Safety, compliance, and risk management.

Responsibilities

• Lead diverse teams and manage operations at the retirement village.
• Ensure exceptional service and community engagement.
• Support the sales team in future sales and service excellence.

Skills

Leadership experience

Customer experience management

Health & Safety knowledge

Strong communication skills

Problem-solving skills

Education

Qualifications in related sector

Job description

Inspired Villages is seeking an experienced Village General Manager to lead Ledian Gardens, a thriving retirement village in Leeds, Kent. This senior leadership role offers the opportunity to manage operations, lead diverse teams, and create an exceptional living experience for residents aged 65+, within a growing and values-driven organisation.

We are looking for an experienced leader to step into the role of Village Manager at Ledian Gardens, our vibrant retirement community in Leeds village, Kent. Ledian Gardens welcomed our first residents in 2022 and has two development phases open, with a third due to start shortly. The village currently consists of 115 properties and offers residents, guests and members a range of facilities and services designed to offer a holistic approach to wellbeing, including restaurant, café, pool, gym and studio, along with beautiful, shared spaces and grounds.

As a customer-driven business, our Village Managers are at the heart of everything we do. This is a senior leadership role where you’ll take full responsibility for the performance, culture, and success of a busy and growing retirement village, creating a safe, welcoming, and vibrant community where residents, guests, family and visitors truly feel at home.

As Village Manager, you’ll lead multi-disciplinary teams, oversee operations, financial controls, customer experience, and commercial performance, and act as the face of the village for residents, families, and service partners. You’ll balance strategic thinking with hands‑on leadership, ensuring exceptional service, strong engagement, and a community that continues to flourish. You’ll also work closely with the sales team based at the village, supporting future sales prospects, first sales and re‑sales with a partnership approach and the delivery of service excellence.

What does the future look like? Well, Inspired Villages is continuing to invest in building and operating more new communities, so you can be sure that there will be future opportunities to stretch and grow in our business. Our next community, already in the construction phase, is Little Mount Lake, located near Tunbridge Wells, with more to come in the South /Southeast.

Recruitment Timeline

• First-stage interviews: Week commencing 23rd February
• Final-stage interviews: Week commencing 5th March

Key Requirements

• Proven leadership experience with a people-centred, empathetic approach
• Extensive experience in a multi-disciplined service environment with the ability to motivate and hold teams accountable for results
• Qualifications or experience in a related sector
• Strong understanding of Health & Safety, compliance, and risk management
• Confident decision-maker with the ability to prioritise and adapt in a dynamic environment
• Results-driven with a track record of delivering objectives and driving performance
• Excellent communication and stakeholder management skills
• Resilient, solutions-focused, and comfortable with challenging ways of working to improve outcomes

The Benefits

• Competitive salary, plus up to 20% annual bonus
• 33 days annual leave (inclusive of bank holidays)
• Holiday buying scheme, allowing you to purchase up to one additional week of leave
• Big birthdays off (those ending in a 0)
• Bupa Health Cash Plan, including access to an employee assistance programme
• Life Assurance at four times your annual salary
• 5% matched pension scheme
• Retail discounts across a wide range of outlets
• Wellbeing hub and resources, including discounts on wellbeing initiatives
• Cycle to work scheme and electric car sch