Channel Partner Success Manager (Strategic Customer Success Team)

SEMrush; Remote; GBP 60,000 - GBP 85,000; Full time

Job summary

A leading global tech company is looking for a Channel Partner Success Manager to join its Strategic Customer Success Team. The role is fully remote and focuses on building strong partnerships with agency teams, driving retention, and providing tailored success plans. Ideal candidates will have over 7 years of experience in Customer Success or related fields, strong verbal communication skills, and a deep understanding of digital marketing technologies. Benefits include flexible hours and unlimited PTO.

Benefits

Flexible working hours

Unlimited PTO

Employee Support Program

Corporate events

Qualifications

• Minimum 7 years in Customer Success, consulting, or related roles.
• Proven ability to build relationships with C-suite.
• Strong understanding of digital marketing technologies.

Responsibilities

• Build relationships with agency teams as a trusted advisor.
• Drive agency retention and identify upsell opportunities.
• Develop customized success plans aligned to customer needs.

Skills

Customer Success Management

Strategic Relationship Building

Digital Marketing Technologies

Problem-Solving

Verbal and Written Communication

Education

7+ years in relevant roles

Tools

CRM Software

Marketing Automation Tools

Job description

Overview

Channel Partner Success Manager (Strategic Customer Success Team) – Remote: United Kingdom. Semrush is a global tech company developing its own product – a platform for digital marketers.

We’re hiring for a Channel Partner Success Manager to join the Strategic Customer Success Team.

Responsibilities

• Strategic Account Management: Build and nurture strong relationships with agency teams and users, enabling them on Semrush Enterprise. Act as a trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact. Ensure agency partners know how to use Semrush to deliver value for their clients.
• Renewals & Retention: Drive high agency retention and renewal rates by ensuring channel partners are enabled and see ongoing value. Collaborate with Channel AEs to identify upsell/cross-sell opportunities. Lead contract renewals.
• Drive Customer Value: Collaborate with customer stakeholders to link key workflows within their agency services to the business value Semrush delivers. Communicate how features/tools enhance marketing objectives and performance.
• Performance Reporting: Ensure Channel Partners can see the performance of their client work in the platform, set them up for success, and validate reporting delivers expected results.
• Account Planning: Work with Channel AEs to build plans across Channel Partners to outline growth opportunities.
• Customer Advocacy: Act as the voice of the customer, advocating for improvements based on feedback. Stay informed about customer objectives, market conditions, and competitive intelligence to identify opportunities and threats.
• Create & Execute Success Plans: Develop detailed, customized success plans aligned to customer needs and objectives. Coordinate with cross-functional teams to ensure timely execution, driving time-to-value and immediate impact.
• Demonstrate Thought Leadership: Guide customers on relevant topics (e.g., SEO, Google updates, AI in Search) to help their business strategy.
• Collaborative Problem Solving: Partner with Product, Sales, Support to solve complex customer challenges. Use data to provide actionable insights and track KPIs; present reports and strategic recommendations to stakeholders.

Who we are looking for

Required Qualifications:

• 7+ years in Customer Success, consulting, agency services, or related roles with a focus on enterprise customers (MarTech or SaaS preferred)
• Proven ability to build relationships with C-suite and marketing teams
• Experience creating customized success plans linking processes to results
• Excellent problem-solving skills with tailored enterprise solutions
• Strong verbal and written communication, able to articulate complex concepts to technical and non-technical audiences
• Deep understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, marketing automation)
• Ability to manage a large book of business, prioritizing high-touch strategic customers while nurturing lower-touch ones
• Experience upselling customers and generating qualified leads
• Ability to use customer data to drive insights and decision-making

Preferred Qualifications:

• Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level platforms
• Strong project management for multiple projects and initiatives in large enterprises
• Entrepreneurial spirit and ability to build beyond maintenance within a larger company
• Ability to navigate ambiguity and adapt in a rapidly changing global environment
• Commitment to our values: Trust, Sense of Ownership, and enthusiasm for Constant Change

Benefits and work conditions

• Flexible working hours
• Unlimited PTO
• Flexi Benefit for your hobby
• Employee Support Program
• Loss of family member financial aid
• Employee Resource Groups
• Meals, snacks, and drinks at the office
• Corporate events
• Teambuilding
• Training, courses, conferences

About Semrush

Semrush is a leading online visibility management SaaS platform enabling global businesses to manage SEO, PPC, content, social, and competitive research campaigns with measurable results. We have 17 years of product experience and have earned awards including G2 Top 100 Software Products, Global and US Search Awards, Great Place to Work Certification, and Deloitte Technology Fast 500.

10,000,000+ users worldwide have tried Semrush, and over 1,700 team members contribute to its development.

Our Diversity, Equity, and Inclusion commitments

Semrush is an equal opportunity employer. We encourage applicants from all backgrounds and are committed to a sense of belonging in the workplace. We do not discriminate based on race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, or other protected characteristics.

Our new colleague, we are waiting for you!

Customer Success

At Semrush, the Customer Success team helps customers unlock the full potential of our products from onboarding to retention and reducing churn. The team supports across multiple time zones and 8+ languages to ensure customers succeed throughout their Semrush journey.