Remote AI Support Apprentice - AWS & Cloud QA

Notjustlabcoats; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A cloud solutions company in Manchester is seeking a Digital and AI Support Apprentice to enhance cloud and AI support capabilities. This role offers hands-on experience in troubleshooting, developing technical AWS skills, and provides a pathway to advanced cloud or ML engineering roles. Key responsibilities include adopting omni-channel support approaches and designing scalable architectures. The ideal candidate should have at least 3 GCSEs at grades 4+ and good knowledge of Maths and English. A comprehensive benefits package is included.

Benefits

Health insurance

Paid annual leave

Flexible working hours

Training and certification support

Qualifications

• Must have 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ required.
• Must not hold existing qualifications at the same or higher level in a similar subject.

Responsibilities

• Adopt omni-channel support approach to reduce resolution time.
• Design and support scalable AWS-based AI architectures.
• Develop foundational understanding of AWS, AI, ML services.
• Create specialist AI support engineers with subject matter expertise.

Skills

Problem-solving

Communication

Teamwork

Technical understanding of AWS

Education

3 GCSEs at grades 4+ in any subject

GCSE Maths and English at grades 3+

Job description

A cloud solutions company in Manchester is seeking a Digital and AI Support Apprentice to enhance cloud and AI support capabilities. This role offers hands-on experience in troubleshooting, developing technical AWS skills, and provides a pathway to advanced cloud or ML engineering roles. Key responsibilities include adopting omni-channel support approaches and designing scalable architectures. The ideal candidate should have at least 3 GCSEs at grades 4+ and good knowledge of Maths and English. A comprehensive benefits package is included.