Digital & AI Support Apprentice QA

Notjustlabcoats; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A cloud solutions company in Manchester is seeking a Digital and AI Support Apprentice to enhance cloud and AI support capabilities. This role offers hands-on experience in troubleshooting, developing technical AWS skills, and provides a pathway to advanced cloud or ML engineering roles. Key responsibilities include adopting omni-channel support approaches and designing scalable architectures. The ideal candidate should have at least 3 GCSEs at grades 4+ and good knowledge of Maths and English. A comprehensive benefits package is included.

Benefits

Health insurance

Paid annual leave

Flexible working hours

Training and certification support

Qualifications

• Must have 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ required.
• Must not hold existing qualifications at the same or higher level in a similar subject.

Responsibilities

• Adopt omni-channel support approach to reduce resolution time.
• Design and support scalable AWS-based AI architectures.
• Develop foundational understanding of AWS, AI, ML services.
• Create specialist AI support engineers with subject matter expertise.

Skills

Problem-solving

Communication

Teamwork

Technical understanding of AWS

Education

3 GCSEs at grades 4+ in any subject

GCSE Maths and English at grades 3+

Job description

About Cloud Bridge Technologies

Cloud Bridge Technologies is a pioneer in delivering secure, cost-effective cloud solutions designed to help businesses operate confidently in the digital landscape. Their services span SaaS, data recovery, VoIP, office applications, cybersecurity, security cameras, and IoT solutions—providing organizations with the essential tools to enhance efficiency and protect critical data.

About the role

We are looking for a Digital and AI Support Apprentice to join our growing cloud support team. This is an opportunity to gain hands-on, real-world experience in providing high-quality AI and cloud support to internal or external customers, troubleshooting AI-driven systems and cloud services to ensure availability, performance, and reliability at all times.

With AI operations, cloud troubleshooting, and AWS administration at its core, an AI Support Engineer role within the AWS public cloud is both dynamic and forward-looking. Alongside developing strong technical skills across AWS core services, AI/ML platforms, and cloud-native tooling, engineers learn to diagnose complex issues, analyse model and pipeline behaviour, report incidents, and clearly communicate solutions that enable data- and AI-driven business outcomes.

This role supports the organisation in maximising productivity and innovation through reliable AI platforms, MLOps practices, and cloud-based digital transformation initiatives.

What you’ll be doing

As a Digital and AI Support Apprentice, you will be supported to:

• Adopt an omni-channel support approach to reduce resolution time and operational costs across AI and cloud services.
• Design, build, and support scalable AWS-based AI architectures that deliver seamless support for users, developers, and stakeholders.
• Develop a strong foundational understanding of AWS, AI/ML services, and cloud operations, supporting progression into advanced cloud, data, or machine learning engineering pathways.
• Create specialist AI support engineers with subject matter expertise aligned to business needs, including model monitoring, data pipelines, security, and performance optimisation.

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Additional information

For more information please visit the UK ENIC website.

Working hours: 9am – 5pm.

Benefits

• Health & wellness: Medical insurance, dental insurance, vision insurance, mental health support or Employee Assistance Programs (EAPs), life insurance and disability insurance (short-term + long-term).
• Financial & retirement: Pension plan or employer-matched retirement plan (e.g., 401(k), workplace pension), performance bonuses or annual bonus schemes and stock options or equity (varies by employer).
• Time off: Paid annual leave / holiday entitlement, paid sick leave, paid public/bank holidays, parental leave (maternity, paternity, adoption) and bereavement leave.
• Work-life balance & flexibility: Hybrid or remote-working options, flexible working hours and compressed workweeks (in some organizations).
• Professional development: Training and certification support, tuition reimbursement (some employers), career development programs and mentorship schemes.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we\'re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.