External Custody Analyst

SEI; City of London; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A global investment management firm in London is seeking an experienced individual to oversee External Custody operations. The role involves managing client queries, ensuring timely trade execution, and providing client servicing. Candidates should ideally have experience in financial services and a strong understanding of wealth management processes. The position offers a hybrid working environment and competitive benefits.

Benefits

Comprehensive physical and mental well-being care

Strong pension plan

Tuition reimbursement

Hybrid working environment

Work-life balance benefits

Free fruit

Qualifications

• Experience in financial services, private banking, mutual funds, and investment advisory preferred.
• Strong understanding of transactional processes within wealth management.
• Experience in multi-currency asset dealing of Funds, ETFs, Equities, and FX.

Responsibilities

• Ensure accurate client administration processing and provide added value servicing.
• Monitor trade flows and ensure timely execution of client trades.
• Review and clear stock/cash in balances in a timely manner.

Skills

Attention to detail

Client servicing

Problem-solving

Education

Working towards IOC or equivalent

Tools

SWIFT/FIX messaging

Job description

SEI is seeking to hire an individual with External Custody (CASS8/Multiple 3rd Party Custody partners) and Free of Payment experience. You will be integral in day to day activities assigned to team members. You will monitor trade flows and ensure timely execution of client trades as well as provide fast and complete resolution to any trade related issues. You will be involved in oversight of free of payment transfers processes including reconciliation and instruction if required. You will bring your relevant experience and knowledge to add value to the team and ensure accurate administration and processing with your keen eye for detail.

The team will have oversight of all queries related to External custody and Asset Transfers and will liaise internally as required.

What you will do:

• Ensure accurate client administration processing and provide value added servicing including the escalation of client related issues
• Ensure trading deadlines are met to aid timely processing
• Process and or approve asset transfer instructions including REMAT & DEMAT
• Review and clear stock/cash in balances in a timely manner
• Respond to all client queries in a clear and efficient manner
• Manage own workflow queues to complete all items by internal and external cut off times
• Process ongoing account maintenance using internal proprietary systems to process monetary and nonmonetary transactions on client accounts to deadline and SLA’s
• Ensure accurate client administration processing and provide value added servicing including the escalation of client related issues
• Support the teams MI production
• May be required to participate in client facing meetings and presentations
• To ensure a high standard of service is provided at all times in order to maximise the client experience
• To participate in PSI/Agile releases with respect to client targeted/impacting developments

Risk and Controls:

• Review existing processes help identify trends and contributing factors and recommend solutions
• Escalate any issues to Senior Management immediately
• Ensure procedures are up to date, complete and accurate
• Develop basic understanding of UK Operations and in-depth understanding of the department’s with upstream/downstream impacts

Internal / external clients:

• Liaise with operating and business units as required to resolve processing problems as they arise
• Cultivate and maintain close external clients’ relationships
• Build and maintain relationships with agents, brokers and custodians to ensure SLA/KPI are being consistently met

What we need from you:

• Ideally working towards IOC (or equivalent)
• Some experience within financial services, private banking, mutual funds and investment advisory is preferred as is industry knowledge of private banking, asset management and investment processing
• Strong understanding of transactional processes within wealth management coupled with the ability to identify workflow inefficiencies and deliver solutions to correct them
• Experience in multi-currency asset dealing of Funds, ETF’s, Equities and FX
• Knowledge of SWIFT/FIX format messaging preferred
• Relevant industry experience

What we would like from you:

• Makes judgments and decisions based on analysis, knowledge and experience
• Ability to brainstorm and troubleshoot
• Ability to prioritise and organise your work load
• Process-oriented with strong attention to detail
• Ability to handle multiple tasks and projects with tight delivery schedules
• Effective written and verbal communication skills
• Responsiveness, accountability and adaptability
• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. SEI’s website: SEI Investments

SEI’s competitive advantage:

To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about.

We are a technology and asset management company delivering on our promise of building brave futures — for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer

After over 50 years, SEI remains a leading global provider of investment management, investment processing and investment operations solutions. Our UK office is based between the City of London and the growing technology hub of Shoreditch. We recognise that a healthy, happy and motivated workforce is key to our continued growth. We offer private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, and access to employee networks and not forgetting free fruit.

SEI Investments (Europe) Ltd (‘SIEL’) is authorised and regulated by the Financial Conduct Authority (FRN 191713).

AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.