Luxury Client Experience Lead

Tiffany & Co; Greater London; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A luxury retail brand seeks a Team Manager to inspire and lead a team in achieving sales excellence. Candidates must have experience in retail, a proven sales track record, and the ability to cultivate relationships with various clients. This role requires flexibility in working hours and proficiency with Point of Sales systems. Comprehensive benefits, including competitive pay and support for well-being, are provided.

Benefits

Comprehensive benefits

Adoption and surrogacy assistance

Parental leave

Paid time off

Medical, dental, and eyecare

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving sales results and cultivating relationships.
• Experienced in deploying sales strategies and clienteling initiatives.
• Flexibility to work non-traditional hours including nights and weekends.
• Authorization to work in the United Kingdom.

Responsibilities

• Drive team accountability in delivering amazing service and achieving sales goals.
• Lead by example and coach the team on the sales floor.
• Create an inclusive and supportive team environment.
• Inspire clients and teams through brand storytelling.
• Collaborate with headquarters on feedback and tool deployment.

Skills

Retail experience

Client relationship management

Sales strategies

Interpersonal skills

Communication skills

Flexibility

Education

College/university degree

Graduate Gemologist degree

Tools

Point of Sales (POS) systems

Client tracking systems

Microsoft Outlook/email

Job description

A luxury retail brand seeks a Team Manager to inspire and lead a team in achieving sales excellence. Candidates must have experience in retail, a proven sales track record, and the ability to cultivate relationships with various clients. This role requires flexibility in working hours and proficiency with Point of Sales systems. Comprehensive benefits, including competitive pay and support for well-being, are provided.