Passenger Service Agents

Jet2careers; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading airline is seeking Passenger Service Agents to join their team at London Gatwick Airport. Successful candidates will provide excellent customer service from arrival until boarding. Responsibilities include assisting customers at check-in, ensuring compliance with safety procedures, and supporting operations during disruption. The role requires adaptability, accountability, and teamwork. This position offers hourly pay of £15, mandatory shifts, and good holiday entitlements. Previous experience is not necessary; enthusiasm for customer service is key.

Benefits

Discretionary profit share bonus

Free car parking at the airport

34 days holiday entitlement annually

Recommend a Friend scheme

Colleague discounts on holidays and flights

Annual pay review

Paid training course

Qualifications

• Passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment.
• Self-motivated and enjoy working as part of a team.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers at check-in, issue boarding passes, and verify travel documents.
• Follow safety and security procedures, ensuring on-time departures.
• Support colleagues and customers during disruptions and delays.

Skills

Customer service

Calm under pressure

Adaptability

Teamwork

Initiative

Accountability

Job description

Passenger Service Agents - London Gatwick

We have some fantastic opportunities to join our Passenger Service Agent team at our 14th UK base, London Gatwick Airport!

As part of our Red Team at London Gatwick, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the Passenger Service Agent role?

• Create Memories: Providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: Assisting customers at check‑in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility: Following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: Supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

Whilst previous experience is not required, we are looking for individuals who:

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

What can we offer you?

We offer our valued colleagues a range of benefits including:

• Hourly of £15.00 per hour.
• Discretionary profit share bonus scheme.
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!
• 20 or 30 hour per week contracts available on a Permanent or Permanent Seasonal basis.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!