Operations and Accounts Administrator

Mowi Scotland; City of Edinburgh; Hybrid; GBP 23,000; Part time

Job summary

An established industry player is seeking a dedicated Operations and Accounts Administrator to join their team. This part-time role offers flexible hours and the opportunity to work in a hybrid environment, supporting the charity's mission to make snowsport accessible for everyone. You will be responsible for managing bookings, ensuring payments are processed, and providing excellent customer service. Ideal candidates will possess strong problem-solving skills, attention to detail, and a passion for snow sports. Join a friendly team and contribute to a meaningful cause while enjoying a flexible work schedule.

Qualifications

• Experience in accounts, hospitality, travel, or similar roles preferred.
• Competent in IT and familiar with booking systems.

Responsibilities

• Manage bookings system and ensure client lessons are organized.
• Assist Finance Manager with monthly reconciliations and customer payments.
• Handle telephone and email enquiries for bookings.

Skills

Problem-solving skills

Attention to detail

Customer service

Communication skills

Education

Experience in accounts or similar role

Knowledge of disabilities

Knowledge and passion for snow sports

Tools

Accounts/database/booking/CRM systems

IT competency

Job description

Operations and Accounts Administrator (Part Time 30hrs per week - negotiable)

We are looking to employ an administrator on a part-time permanent basis. Hours flexible to suit your needs and that of the charity. Salary £22,400 FTE (pro rata for part time).

About Disability Snowsport UK (DSUK)

Disability Snowsport UK is the UK’s leading adaptive snowsport charity, with a team of staff and instructors based across the country from Hemel Hempstead to Cairngorm. Our vision is of mountains and ski slopes free from barriers, where disabled people can learn and take part alongside family, friends, and peers. It’s our mission to make snowsport accessible for everyone; regardless of disability, injury, or experience.

This role is to work with the finance manager, snowsport schools, and colleagues in a busy and friendly environment. Hybrid working arrangement to be agreed.

The primary purpose of the job is to work with our bookings system and accounts to ensure all clients and member lessons are well organized, payments are secured and processed, and everyone has the information they need to have a successful booking.

Key responsibilities

• Reviewing and updating systems for Snowsport School lesson bookings.
• Sorting post and banking.
• Manage “bookings” telephone enquiries.
• Manage email enquiries for bookings and customer liaison.
• Update and maintain client information on all platforms as required.
• Assist Finance Manager with monthly reconciliations of customer and supplier accounts, issuing statements.
• Take customer payments for lessons via telephone as required.
• Provide administrative cover to membership and holidays as required.
• Assist team with system improvement and efficiency projects.
• Assist Snowsport schools with reporting from bookings system.

Requirements

Do you like liaising with people, have great problem-solving skills, and a high degree of efficiency and attention to detail? You must be comfortable working with numbers and systems. Experience in accounts, hospitality, travel, accommodation, or a similar role would be helpful.

• Competent in IT and have worked with accounts/database/booking/CRM systems.
• Excellent attention to detail.
• Flexible between lone working and within a team.
• Knowledge of disabilities would be an advantage.
• Knowledge and passion for snow sports.
• Confident in Data Protection processes.

Hours can be worked flexibly to suit your needs and that of the charity. You can be partly or fully office-based. DSUK’s main office is at Glenmore Lodge, and we expect the post holder will spend some time at our Cairngorm Mountain office during winter months when our snowsport school is open.

To apply please send a CV and cover letter outlining how you meet the selection criteria, along with the names and contact details of two referees by 20th February 2025. Applications should be sent to [e-mail].