Trainee Service Administrator

Phillip Limited; Aberdeen City; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading vehicle service company in Scotland seeks a customer-focused individual to join their service desk team. This role involves dealing with customer enquiries, booking vehicles, and explaining repair processes. Ideal candidates should possess NAT 5 Maths and English, excellent organizational and communication skills, and a willingness to learn. Benefits include 30 days of holiday, enhanced pension, and staff discounts. Applicants must be UK residents and eligible to work in the UK.

Benefits

30 Days holiday per annum

Enhanced company pension

Flexible working hours

Staff discount on new and used cars

Bereavement leave

On-site parking

Company life-assurance policy

Health & wellbeing support

Mortgage advice

Referral programme

Qualifications

• Must be eligible to work in the UK.
• Customer service experience is a plus.

Responsibilities

• Dealing with customer enquiries in person or via telephone.
• Booking in vehicles to the workshop and mobile service vans.
• Explaining the repair process as required.
• Obtaining order numbers when required.
• Selling additional products and services.
• Call handling and dealing with general enquiries.

Skills

Excellent organisational skills

Excellent communication skills

Customer-focused

Hardworking

Trustworthy

Willingness to learn

Education

NAT 5 Maths & English

GCSE or equivalent

Job description

Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.

AM Phillip Trucktechare a family business who have been trading for over 70 years and are Scotland's leading commercial vehicle specialists.

We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.

Good company to work for, as long as you do your job the management leave you to your own devices… is a good place to work.

We’re looking for an enthusiastic and customer-focused individual to join our team at the service desk of our busy vehicle workshop, Monday - Friday shifts with rotational Saturday mornings. Branch is closed on Sundays.

The Role

• Dealing with customer enquiries either in person or via the telephone.
• Booking in vehicles to the workshop and mobile service vans.
• Explaining the repair process as required.
• Obtaining order numbers from customers/lease companies when required.
• Selling additional products and services when required.
• Call handling and dealing with general enquiries.

The Person

We’re looking for someone with:

• NAT 5 Maths & English
• Excellent organisational and communication skills
• Customer-focused, hardworking, and trustworthy
• Willingness to learn

Education

• GCSE or equivalent (preferred)

Joining AM Phillip Trucktech Ltd as a Trainee gives you the chance to gain experience in a busy environment and lay the foundations for a successful and progressive career within the business well beyond the traineeship.

• 30 Days holiday per annum, plus an extra holiday on your birthday (after a year's service)
• Enhanced company pension
• Flexible working hours (subject to availability)
• Staff discount on new and used cars via our Glenford dealership
• Bereavement leave
• On-site parking
• Company life-assurance policy
• Health & wellbeing support
• Mortgage advice
• Referral programme: Colleagues can receive up to £1,000 for each successful technician referral!

To apply for this fantastic opportunity and join our team

To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.

Upload your CV and covering letter below

Apply for this Position

• First Name
• Last Name
• Email
• Telephone
• File
• Message

We would love to stay in touch! Communication from us might include offers/latest news and new vehicle arrivals. We promise to never sell your data to any third parties. You can opt out of any communication from us by simply clicking 'unsubscribe' at the bottom of any emails.

Other Positions you Might be Interested in