IT Admin and AI Ops Lead

Dubizzle Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading tech group in London is seeking an IT Admin & Operations Lead to manage IT infrastructure and support AI initiatives. The role involves overseeing IT operations, handling global employee IT requests, and ensuring smooth service delivery within a dynamic environment. Ideal candidates should have strong expertise in macOS and Google Workspace, with a minimum of 5 years in IT operations. Join us to help revolutionize our tech landscape while expanding across Europe.

Benefits

25 days holiday plus additional day after 2 years

Private medical insurance

Company pension contribution

Qualifications

• 5+ years in IT operations with hands-on device management and user support experience.
• Proven experience managing global employee onboarding and logistics.
• Solid understanding of network infrastructure and troubleshooting.

Responsibilities

• Act as primary IT support contact for UK office and global employee IT requests.
• Oversee office networking, WiFi, and AV requirements.
• Manage relationships with IT vendors and service providers.

Skills

macOS administration

Google Workspace

User support

Device management

Automation interest

Excellent communication

Tools

Kandji

Ubiquiti Unifi

n8n

Slack

Salesforce

Job description

The Drive

The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding globally and we're looking for a IT Admin & Operations Lead join us in our London offices.

The Mission

You'll own TCG's IT infrastructure and operations while progressively building our AI capabilities. This role combines hands-on IT administration, being the go-to person for technology across our UK office and supporting global employees, with forward-thinking AI enablement. You'll ensure our 100+ person organisation runs smoothly through excellent service delivery while identifying opportunities to automate repetitive work and empower staff with AI tools. Currently, the balance is roughly 60% IT operations, 40% AI initiatives, with the goal of shifting that balance over time through smart automation.

The Gearbox

IT Operations & Support

• Act as primary IT support contact for UK office and first-response for global employee IT requests
• Manage employee onboarding and off boarding: device provisioning, account setup (Google Workspace, Salesforce, Slack, Aircall, etc.), access management, and deactivation
• Order and track laptop shipments globally for new hires; manage inventory and cycle counts of IT equipment for local and remote employees
• Troubleshoot hardware and software issues; provide employee training on tools and systems

Infrastructure & Office Technology

• Oversee office networking, WiFi, and AV requirements
• Provide AV support for events, conference calls, and company meetings
• Maintain office infrastructure and continuously optimise setup for performance and reliability
• Manage device lifecycle including OS builds, software provisioning, asset registration, Apple profiles, and device management (Kanji).
• Document and update IT procedures and SOPs as systems evolve

Vendor & Budget Management

• Manage relationships with IT vendors, MSPs, and service providers
• Oversee IT budget, procurement decisions, and purchasing processes
• Lead security protocols, backup systems, and business continuity planning
• Coordinate IT aspects of office setups, relocations, and infrastructure projects

AI Tools & Automation

• Deploy and manage AI tools and custom applications for our teams
• Provide training and support for staff using AI tools in their daily work
• Build workflow automations (N8N, or similar) to reduce manual operational tasks
• Create documentation and best practices for AI tool usage across the company
• Identify opportunities where automation could eliminate repetitive IT processes
• Act as guardian of IT governance and security standards - establish and enforce proper protocols for AI tools, access controls, and data handling

The Specs (What We\'ll Need From You)

• 5+ years in IT operations with hands-on device management, user support, and infrastructure experience
• Strong expertise in macOS administration, Google Workspace, and device management platforms
• Proven experience managing global employee onboarding/offboarding and device logistics
• Solid understanding of network infrastructure, office AV systems, and troubleshooting
• Excellent communication and customer service skills with ability to support users at all levels
• Self-sufficient problem-solver who can prioritise competing demands and work independently
• Interest in AI tools and automation with willingness to learn and experiment

The Tech Stack

• OS: macOS (Ventura/Sonoma), iOS.
• Google Workspace (G-Suite), Google Cloud Platform.
• Kandji, Apple Business Manager.
• Ubiquiti Unifi (UDM Pro, Switches, APs).
• SaaS: Slack, Jira, Trello, Salesforce, Bitwarden.
• n8n, Zapier, Gemini Advanced, Claude.

The Pit Stop

This role will be based in Parsons Green, London.

The Fuel

• 25 days holiday (plus an additional day each year after 2 years tenure)
• Private medical insurance for you and your family with Vitality (in the UK).
• Company pension contribution (in the UK).
• A fast-paced high energy sales team
• Learn negotiation and sales skills to onboard clients and listings
• The thrill of the auctions and chasing down deals to have cars sold
• Interacting with high value customers and learning more about vehicles
• The opportunity to attend amazing automotive and watch events.

The Finish Line

If you're passionate about cars and culture, and you are eager to support buyers and sellers across Europe, then we want you in the driver's seat. Buckle up and join us on this exhilarating ride.

Ready to Shift Gears?

Apply now and let's build the future of The Collecting Group together.