3rd Line IT Systems Support Engineer

Courtiers Group; Witney; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A financial services firm is seeking an IT Support Specialist based in Witney, with a weekly presence in Henley to provide second and third line support. Responsibilities include resolving internal IT queries, liaising with third-party suppliers, and contributing to IT plans and enhancements. Ideal candidates will have experience in cloud environments like Microsoft Cloud and possess strong interpersonal skills. Occasional weekend support may be required.

Responsibilities

• Provide second & third line response to internal IT queries and incidents.
• Install and configure computer hardware, software, systems, networks.
• Identify areas for service improvement.

Skills

Second & third line support

Experience with Microsoft Cloud and Azure

Excellent verbal communication

Installing and configuring hardware

Problem-solving

Job description

Department

• IT

Reports to

• Head of IT

Role Purpose

• To be based in the Witney office of Courtiers with 1 day a week in the Henley office, supporting IT throughout the whole of Courtiers, including remote offices
• Working in a small team of three

Key Responsibilities

• Work to provide second & third line response, being part of the team of contact for all Courtiers internal queries and incidents, user requests and solving problems. Note that this will include telephone, remote, and deskside support
• To be an effective point of contact for Courtiers Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
• Experience with Cloud environment such as Microsoft Cloud and Azure
• Excellent interpersonal skills and verbal communication needed for this support position
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Liaise with senior IT team members to elevate any issues or recurring problems or concerns within the IT areas
• To contribute to the development & implementation of Courtiers IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems
• To be part of the team managing the relationships between Courtiers and 3rd party suppliers, ensuring Courtiers receives an excellent service at all times
• Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT
• Spend (generally) 4 days each week in the Witney office, 1 day each week in the Henley office. This will vary according to the work that needs to be completed
• Travel to remote offices when required
• To occasionally perform weekend and out of hours support and development as required
• Complete small projects with the assistance of senior colleagues