Director of Operations — Hospitality & F&B Leader

Cairn Group; Dunfermline; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hospitality company in Scotland is seeking a Director of Operations to lead their team and ensure exceptional guest experiences. This position involves overseeing daily operations, driving performance, and fostering a positive team environment. The ideal candidate will have significant experience in hospitality management, a strong commitment to quality service, and the ability to lead teams successfully. This role offers numerous benefits including a service excellence bonus, real-time payment options, and significant discounts across venues.

Benefits

Service Excellence Bonus

Real-time payment with Wagestream

Discounted stays across venues

50% off food and drinks

Spa discounts

Retail and fun discounts

Career development programs

Superstar awards

Long-service awards

Referral bonuses

24/7 support

Pension scheme

Year-round incentives

Bereavement leave

Qualifications

• Prior experience in a leadership role in hospitality.
• Person-centric approach to service and team management.
• Ability to handle operational challenges calmly.

Responsibilities

• Oversee all operations to ensure memorable guest experiences.
• Manage teams effectively to meet and exceed performance targets.
• Uphold company standards for quality and service excellence.

Skills

Hospitality expertise

Leadership

Customer service

Commercial awareness

Team management

Job description

A leading hospitality company in Scotland is seeking a Director of Operations to lead their team and ensure exceptional guest experiences. This position involves overseeing daily operations, driving performance, and fostering a positive team environment. The ideal candidate will have significant experience in hospitality management, a strong commitment to quality service, and the ability to lead teams successfully. This role offers numerous benefits including a service excellence bonus, real-time payment options, and significant discounts across venues.