Assistant Manager – Hospitality Team Lead

Scotsman; City of Edinburgh; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A prominent hospitality company in Scotland is seeking an experienced Assistant Manager to support daily operations of a venue. This role involves leading a team to deliver exceptional customer service, managing financial transactions, and ensuring compliance with regulations. Candidates should have proven experience in hospitality, strong leadership skills, and a commitment to customer satisfaction. The position offers competitive benefits, including TRONC electronic tips, flexible working opportunities, and career development.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Quarterly bonus payment

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development through Scotsman Steps training programme

Head Office Development Days

Qualifications

• Proven experience in hospitality, retail, or a similar customer-facing environment.
• Strong leadership and people management skills.
• Ability to multitask and work well under pressure in a fast-paced environment.

Responsibilities

• Support the General Manager in overseeing daily venue operations.
• Lead and motivate the team to deliver outstanding service.
• Handle customer inquiries, complaints, and feedback.

Skills

Strong leadership

Excellent communication

Multitasking

Customer-first mindset

Flexibility to work evenings/weekends

Job description

A prominent hospitality company in Scotland is seeking an experienced Assistant Manager to support daily operations of a venue. This role involves leading a team to deliver exceptional customer service, managing financial transactions, and ensuring compliance with regulations. Candidates should have proven experience in hospitality, strong leadership skills, and a commitment to customer satisfaction. The position offers competitive benefits, including TRONC electronic tips, flexible working opportunities, and career development.