PIM SME

Kingfisher Plc; Southampton; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading home improvement retailer is seeking a PIM Subject Matter Expert to enhance product data quality across channels. The role involves delivering user acceptance testing, training staff, and troubleshooting PIM system issues. The ideal candidate will have experience with STEP PIM, strong analytical skills, and effective communication abilities. This position offers a competitive package, including private health care, a pension scheme, and various employee benefits.

Benefits

Private Health Care

Kingfisher Pension Scheme

25 Days’ Holiday

Staff Discount

Bonus

Training & Development

Qualifications

• Experience as a STEP PIM user with strong PIM process understanding.
• Strong analytical and problem-solving skills with high attention to detail.
• Confident communicator who can engage at all levels and deliver effective training.
• Ability to work under pressure and manage deadlines.

Responsibilities

• Deliver user acceptance testing for new PIM developments.
• Create user guides and deliver training for enhancements.
• Analyse business challenges to improve customer experience.
• Investigate and resolve issues impacting PIM users.
• Support consistent PIM governance and continuous improvement.

Skills

STEP PIM user experience

Analytical skills

Problem-solving skills

Confident communication

Attention to detail

Job description

Kingfisher is a group made up of more than 74,000 passionate employees who bring the company and all our brands to life: Brico Depot, Castorama, Screwfix, B&Q, and Koçtaş. It's true, we are numerous, and we aim to become even bigger and better. We want to become the leader in the home improvement market and develop the largest community of DIY enthusiasts in the world. And that's where you come in.

At Kingfisher, our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and candidates at Kingfisher are treated equally, regardless of age, gender, family situation, skin colour, background, culture, beliefs, political opinion, disability, gender identity, sexual orientation, or any other aspect of identity.

We are open to flexibility regarding organisational work. That is why we offer our employees the option to work from home as dictated by the current agreement.

About the Role

As a PIM Subject Matter Expert, you will help Kingfisher deliver high‑quality product data that supports our purpose: Better Homes, Better Lives, For Everyone. You will shape the technical setup and ongoing development of our Product Information Management (PIM) systems so colleagues and customers get accurate, timely product information across all channels. Your work will improve how our teams collect, manage, and use product data, enabling better decisions and better experiences.

Responsibilities

• Deliver user acceptance testing (UAT) for new PIM developments and integrated systems.
• Create user guides, training materials, and deliver training to support new enhancements.
• Analyse business challenges and contribute to requirements that improve the customer experience.
• Investigate and resolve issues impacting PIM users, working with Data Business Support as needed.
• Communicate risks, requirements, and mitigation plans clearly and proactively. Support consistent PIM governance, ways of working, and continuous improvement across channels.
• Collaborate with PIM specialists and stakeholders across the Group to deliver high‑quality outcomes.

Qualifications

• Experience as a STEP PIM user with strong understanding of PIM processes and system capabilities.
• Strong analytical and problem‑solving skills with high attention to detail.
• Confident communicator who can engage at all levels and deliver effective training.
• Ability to work under pressure, adapt to shifting priorities, and manage deadlines in a fast‑changing environment.

Our Core Behaviours

• Be Customer Focused – constantly improving our customers’ experience. We listen to our customers and colleagues. We innovate products and experiences to stay ahead.
• Be Human – leading with purpose, humanity and care – We do the right thing. We invest in our people and build great teams.
• Be Curious – thrive on learning, thinking beyond the obvious – We focus externally, globally and build the long term. We experiment and share our learnings.
• Be Agile – building trust and empowering people to work with agility – We act with pace, not perfection, role‑modeling 80/20. We take risks, fail fast and adapt quickly.
• Be Inclusive – inspiring diverse teams to achieve together – We celebrate difference as a strength. We collaborate, breaking down silos.
• Be Accountable – owning the plan, delivering results and growth – We focus on performance outcomes. We prioritise and simplify for others.

What We Offer

Private Health Care

Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

Kingfisher Pension Scheme

Immediate eligibility through auto‑enrolment. Contribute 8% to receive a max 14% from the Company.

25 Days’ Holiday

25 days per annum plus bank holidays as stated in your contract (pro rated for part‑time colleagues).

Staff Discount

20% discount at B&Q and Screwfix. Eligible after 3 months service.

Kingfisher Share Incentive Plan (SIP)

Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.

Life Assurance

x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS‑MP) or x1 Salary if not active member.

Bonus

Competitive bonus scheme that aligns to work level of role.

Kingfisher Share Save

Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.

Training & Development

There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.

Why Kingfisher

We’re an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher?

Application Process

Step 1: Application

Send in your application via our Kingfisher Careers website.

Step 2: Review

A member of the Talent Acquisition team will then review your application and let you know if you have progressed to the next stage of the process.

Step 3: Interview 1

You’ll then have a telephone interview/one to one conversation with a recruiter.

Step 4: Interview 2

As you progress, you’ll be invited to attend a face to face or virtual interview.

Step 5: Feedback

Your recruiter will be in contact with feedback and, if successful, the details of your job offer!